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person:"Brooks, Mary R."
~person:"Chen, Yenming J."
~subject:"Dienstleistungsqualität"
~subject:"Performance measurement"
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Dienstleistungsqualität
Performance measurement
Hafen
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4
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Brooks, Mary R.
Chen, Yenming J.
Ensslin, Sandra Rolim
3
Schellinck, Tony
3
Vinh Van Thai
3
Dutra, Ademar
2
Ensslin, Leonardo
2
Ng, Koi Yu Adolf
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Pérez-García, Eva María
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Alemu, Abebe Ejigu
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Felício, J. Augusto
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Maritime policy and management : MPM
2
Devolution, port governance and port performance
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International journal of logistics : research and applications
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International journal of physical distribution & logistics management : IJPD & LM
1
International journal of shipping and transport logistics : IJSTL
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Developing an instrument to assess seaport effectiveness in service delivery
Schellinck, Tony
;
Brooks, Mary R.
- In:
International journal of logistics : research and …
19
(
2016
)
2
,
pp. 143-157
Persistent link: https://www.econbiz.de/10011487795
Saved in:
2
Does superior service performance provided to shipping lines improve the perceived value of a port?
Schellinck, Ton
;
Brooks, Mary R.
- In:
International journal of shipping and transport …
8
(
2016
)
2
,
pp. 175-193
Persistent link: https://www.econbiz.de/10011578578
Saved in:
3
Improving port effectiveness through determinance/performance gap analysis
Schellinck, Tony
;
Brooks, Mary R.
- In:
Maritime policy and management : MPM
41
(
2014
)
4
,
pp. 328-345
Persistent link: https://www.econbiz.de/10010388129
Saved in:
4
Green performance criteria for sustainable ports in Asia
Lirn, Taih Cherng
;
Wu, Yen-chun Jim
;
Chen, Yenming J.
- In:
International journal of physical distribution & …
43
(
2013
)
5/6
,
pp. 427-451
Persistent link: https://www.econbiz.de/10009764291
Saved in:
5
A systematic approach for evaluating port effectiveness
Brooks, Mary R.
;
Schellinck, Tony
;
Pallēs, Athanasios A.
- In:
Maritime policy and management : MPM
38
(
2011
)
3
,
pp. 315-334
Persistent link: https://www.econbiz.de/10009236549
Saved in:
6
Issues in measuring port devolution program performance : a managerial perspective
Brooks, Mary R.
- In:
Devolution, port governance and port performance
,
(pp. 599-629)
.
2007
Persistent link: https://www.econbiz.de/10003461439
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