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person:"Brooks, Mary R."
~subject:"Dienstleistungsqualität"
~subject:"Performance measurement"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Performance measurement
Hafen
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Brooks, Mary R.
Ensslin, Sandra Rolim
3
Schellinck, Tony
3
Vinh Van Thai
3
Dutra, Ademar
2
Ensslin, Leonardo
2
Ng, Koi Yu Adolf
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Alemu, Abebe Ejigu
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Felício, J. Augusto
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Maritime policy and management : MPM
2
International journal of logistics : research and applications
1
International journal of shipping and transport logistics : IJSTL
1
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ECONIS (ZBW)
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Developing an instrument to assess seaport effectiveness in service delivery
Schellinck, Tony
;
Brooks, Mary R.
- In:
International journal of logistics : research and …
19
(
2016
)
2
,
pp. 143-157
Persistent link: https://www.econbiz.de/10011487795
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2
Does superior service performance provided to shipping lines improve the perceived value of a port?
Schellinck, Ton
;
Brooks, Mary R.
- In:
International journal of shipping and transport …
8
(
2016
)
2
,
pp. 175-193
Persistent link: https://www.econbiz.de/10011578578
Saved in:
3
Improving port effectiveness through determinance/performance gap analysis
Schellinck, Tony
;
Brooks, Mary R.
- In:
Maritime policy and management : MPM
41
(
2014
)
4
,
pp. 328-345
Persistent link: https://www.econbiz.de/10010388129
Saved in:
4
A systematic approach for evaluating port effectiveness
Brooks, Mary R.
;
Schellinck, Tony
;
Pallēs, Athanasios A.
- In:
Maritime policy and management : MPM
38
(
2011
)
3
,
pp. 315-334
Persistent link: https://www.econbiz.de/10009236549
Saved in:
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