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person:"Cheah, Stephanie Kay Ann"
~person:"Balfanz, Henry B."
~person:"Franz, Robert"
~subject:"Job satisfaction"
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Auswirkungen der Mitarbeiterzufriedenheit auf die Kundenzufriedenheit im Dienstleistungssektor : theoretische Grundlagen und empirische Ergebnisse
Franz, Robert
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2011
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1. Aufl.
Persistent link: https://www.econbiz.de/10009012966
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