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person:"Coenen, Christian"
~person:"Gelbrich, Katja"
~person:"McColl-Kennedy, Janet R."
~person:"Vakulenko, Yulia"
~subject:"Einzelhandel"
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Search: subject_exact:"Technischer Kundendienst"
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Einzelhandel
Customer service
21
Kundenservice
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Customer satisfaction
13
Dienstleistungsqualität
13
Kundenzufriedenheit
13
Service quality
13
Consumer behaviour
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Konsumentenverhalten
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Coenen, Christian
Gelbrich, Katja
McColl-Kennedy, Janet R.
Vakulenko, Yulia
Martin, Isabel
3
Schramm-Klein, Hanna
3
Steinmann, Sascha
3
Bauer, Hans H.
2
Bijmolt, Tammo H. A.
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Bolton, Ruth N.
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Bosch, Thorsten
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Brengman, Malaika
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Chiguvi, Douglas
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Dieck, M. Claudia tom
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Erasmus, Alet C.
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Gauquier, Laurens de
2
Gijsenberg, Maarten J.
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Grewal, Dhruv
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Gustafsson, Anders
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Gäthke, Jana
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Hellström, Daniel
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Hirche, Christian F.
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Jung, Timothy
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Knotzer, Nicolas
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Meyer, Tracy
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Mortimer, Gary
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Olsson, John
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Powers, Thomas L.
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Röding, Tobias
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Schuckel, Marcus
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Stiller, Michael
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Tarasi, Crina O.
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Voorhees, Clay M.
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Wagner, Gerhard
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Willems, Kim
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Witell, Lars
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Ahsan, Kamrul
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Alptekinoglu, Aydin
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Amorim, Pedro
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Amos, Clinton
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International journal of physical distribution and logistics management
1
International journal of retail and distribution management
1
Journal of service research
1
Psychology & marketing
1
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ECONIS (ZBW)
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1
Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John
;
Hellström, Daniel
;
Vakulenko, Yulia
- In:
International journal of physical distribution and …
53
(
2023
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
Saved in:
2
A cross-national service strategy to manage product returns : e-tailers' return policies and the legitimating role of the institutional environment
Gäthke, Jana
;
Gelbrich, Katja
;
Chen, Shan
- In:
Journal of service research
25
(
2022
)
3
,
pp. 402-421
Persistent link: https://www.econbiz.de/10013395973
Saved in:
3
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
4
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja
;
Gäthke, Jana
;
Hübner, Alexander
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 853-867
Persistent link: https://www.econbiz.de/10011738111
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