Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
John Olsson, Daniel Hellström and Yulia Vakulenko
| Year of publication: |
2023
|
|---|---|
| Authors: | Olsson, John ; Hellström, Daniel ; Vakulenko, Yulia |
| Published in: |
International journal of physical distribution and logistics management. - Bingley : Emerald, ISSN 0020-7527, ZDB-ID 2032079-6. - Vol. 53.2023, 2, p. 184-205
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| Subject: | Customer experience | Engaged scholarship | Grocery | Last-mile | Retail | Service | Unattended delivery | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Lebensmitteleinzelhandel | Food retailing |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPDLM-12-2021-0517 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014252353