//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Groth, Markus"
~accessRights:"restricted"
~person:"Battigalli, Pierpaolo"
~person:"Treffers, Theresa"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Stimmung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Emotion
13
Consumer behaviour
6
Konsumentenverhalten
6
Arbeitsverhalten
5
Work behaviour
5
Experiment
3
Personality psychology
3
Persönlichkeitspsychologie
3
Anger
2
Beziehungsmarketing
2
Cognition
2
Customer satisfaction
2
Customer service
2
Employee retention
2
Frustration
2
Game theory
2
Gastronomie
2
Kognition
2
Kundenservice
2
Kundenzufriedenheit
2
Mitarbeiterbindung
2
Psychological games
2
Relationship marketing
2
Restaurant industry
2
Spieltheorie
2
emotional labor
2
self-efficacy
2
Ambiguity attitude
1
Behavioral strategy
1
Belief-dependent preferences
1
Blame
1
Business start-up
1
China
1
Coping strategy
1
Coping-Strategie
1
Customer mistreatment
1
Decision
1
Decision theory
1
Decision under risk
1
Decision under uncertainty
1
more ...
less ...
Online availability
All
Undetermined
Free
16
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Aufsatz im Buch
1
Book section
1
Language
All
English
13
Author
All
Groth, Markus
Battigalli, Pierpaolo
Treffers, Theresa
Septianto, Felix
32
Ashkanasy, Neal M.
26
Han, Heesup
15
Humphrey, Ronald H.
13
Hur, Won-Moo
13
Welpe, Isabell M.
11
Woosnam, Kyle Maurice
11
Bagozzi, Richard P.
10
Härtel, Charmine E. J.
10
Loureiro, Sandra Maria Correia
10
Woosnam, Kyle M.
10
Joo, Dongoh
9
Kemp, Elyria
9
Mattila, Anna S.
9
Prayag, Girish
9
Ahn, Jiseon
8
Antonetti, Paolo
8
De Clercq, Dirk
8
Grandey, Alicia
8
Kwan, Ho Kwong
8
Ladhari, Riadh
8
Prashar, Sanjeev
8
Prentice, Catherine
8
Scott, Noel
8
Spörrle, Matthias
8
Zerbe, Wilfred J.
8
Aleshinloye, Kayode D.
7
Cardon, Melissa S.
7
Chua, Bee-Lia
7
Gomez-Mejia, Luis R.
7
Ilies, Remus
7
Junaid, Muhammad
7
Kidwell, Blair
7
Lindebaum, Dirk
7
Liu, Yan
7
Madera, Juan M.
7
Miao, Li
7
Noussair, Charles
7
Ok, Chihyung
7
Phau, Ian
7
more ...
less ...
Published in...
All
Games and economic behavior
2
European journal of marketing
1
International small business journal : ISBJ
1
International small business journal : researching entrepreneurship
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of management & organization : JMO
1
Journal of management : JOM
1
Journal of service management
1
Journal of service research
1
Long range planning : LRP ; international journal of strategic management
1
Personnel psychology : a journal of applied research
1
Revisiting the entrepreneurial mind : inside the black box: An expanded edition
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
3
A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies
Esmaeilikia, Mahsa
;
Groth, Markus
- In:
Journal of management & organization : JMO
28
(
2022
)
6
,
pp. 1280-1300
Persistent link: https://www.econbiz.de/10013428993
Saved in:
4
When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng
;
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
Saved in:
5
Emotions, time, and strategy : the effects of happiness and sadness on strategic decision-making under time constraints
Treffers, Theresa
;
Klarner, Patricia
;
Huy, Quy
- In:
Long range planning : LRP ; international journal of …
53
(
2020
)
5
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012494722
Saved in:
6
Frustration and anger in the Ultimatum Game : an experiment
Aina, Chiara
;
Battigalli, Pierpaolo
;
Gamba, Astrid
- In:
Games and economic behavior
122
(
2020
),
pp. 150-167
Persistent link: https://www.econbiz.de/10012430412
Saved in:
7
Frustration, aggression, and anger in leader-follower games
Battigalli, Pierpaolo
;
Dufwenberg, Martin
;
Smith, Alec
- In:
Games and economic behavior
117
(
2019
),
pp. 15-39
Persistent link: https://www.econbiz.de/10012226484
Saved in:
8
Feel the commitment : from situational emotional information to venture goal commitment
Treffers, Theresa
;
Klyver, Kim
;
Nielsen, Mette Søgaard
; …
- In:
International small business journal : ISBJ
37
(
2019
)
3
,
pp. 215-240
Persistent link: https://www.econbiz.de/10012004787
Saved in:
9
Emotional paths leading to opportunity desirability and feasibility beliefs through controllability
Ivanova, Stela
;
Treffers, Theresa
;
Langerak, Fred
- In:
International small business journal : researching …
36
(
2018
)
5
,
pp. 546-573
Persistent link: https://www.econbiz.de/10011901174
Saved in:
10
The role of emotions and cognitions in the pre-entrepreneurial process : what's new?
Treffers, Theresa
;
Welpe, Isabell M.
;
Spörrle, Matthias
; …
- In:
Revisiting the entrepreneurial mind : inside the black …
,
(pp. 243-259)
.
2017
Persistent link: https://www.econbiz.de/10011684495
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->