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person:"Johnston, Robert"
~person:"Chase, Richard B."
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Search: subject_exact:"Service-Management"
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Dienstleistungsmanagement
23
Service management
23
Dienstleistungssektor
10
Service industry
10
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistung
7
Management
6
Business process management
4
Prozessmanagement
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3
Production management
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United States
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Johnston, Robert
Chase, Richard B.
Harvey, Jean
Parry, Glenn
Bruhn, Manfred
59
Hadwich, Karsten
29
Corsten, Hans
19
Haller, Sabine
13
Stauss, Bernd
13
Roth, Stefan
12
Fließ, Sabine
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Gössinger, Ralf
9
Hänssler, Karl Heinz
9
Kenesei, Zsófia
9
Pepels, Werner
9
Edvardsson, Bo
8
Gebauer, Heiko
8
Marciniak, Róbert
8
Spath, Dieter
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Gardini, Marco A.
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6
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Kolos, Krisztina
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Laihonen, Harri
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Spohrer, James C.
6
Clark, Graham
5
Fitzsimmons, Mona J.
5
Freiling, Jörg
5
Ganz, Walter
5
Grönroos, Christian
5
Gustafsson, Anders
5
Jacob, Frank
5
Kowalkowski, Christian
5
Lingnau, Volker
5
Maas, Peter
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Macintyre, Mairi
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Service design and delivery
4
Operations management ; Vol. 1
2
Always learning
1
California management review
1
European management journal
1
Handbook of service science ; [Vol. 1]
1
Harvard-Business-Manager : das Wissen der Besten
1
Journal of operations management
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Service Science: Research and Innovations in the Service Economy
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ECONIS (ZBW)
23
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1
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
Service operations management
Johnston, Robert
;
Shulver, Michael
;
Slack, Nigel
; …
-
2021
-
Fifth edition
Persistent link: https://www.econbiz.de/10012315196
Saved in:
3
Crafting service processes : the art and science
Harvey, Jean
-
2019
Family processes -- Jean's coffee mug -- Exploring other sectors: fast food and grocery -- An introduction to professional services -- Financial services; a complex service sector -- Review and conclusion.
Persistent link: https://www.econbiz.de/10012013985
Saved in:
4
Editorial for journal of operations management special issue on "professional service operations management (PSOM)"
Harvey, Jean
;
Heineke, Janelle
;
Lewis, Michael
- In:
Journal of operations management
42/43
(
2016
),
pp. 4-8
Persistent link: https://www.econbiz.de/10011492287
Saved in:
5
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
6
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
7
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European management journal
30
(
2012
)
5
,
pp. 466-472
Persistent link: https://www.econbiz.de/10009631121
Saved in:
8
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
;
Shulver, Michael
-
2012
-
4. ed.
Persistent link: https://www.econbiz.de/10009532314
Saved in:
9
Are you being served?
Macintyre, Mairi
;
Parry, Glenn
;
Angelis, Jannis
- In:
Service design and delivery
,
(pp. 167-169)
.
2011
Persistent link: https://www.econbiz.de/10009011799
Saved in:
10
A multi-organisational approach to service delivery
Purchase, Valerie
;
Mills, John
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 119-134)
.
2011
Persistent link: https://www.econbiz.de/10009011808
Saved in:
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