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person:"Kern, Christian"
~person:"Refflinghaus, Robert"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Case study"
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Search: subject_exact:"Eisenwarenindustrie"
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Kundenzufriedenheit
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Customer satisfaction
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Cutlery
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EBM-Industrie
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International journal of quality and service sciences
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The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Crostack, Horst-Artur
;
Kern, Christian
;
Refflinghaus, Robert
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 352-368
Persistent link: https://www.econbiz.de/10008758757
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