The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Horst-Artur Crostack, Christian Kern and Robert Refflinghaus
| Year of publication: |
2010
|
|---|---|
| Authors: | Crostack, Horst-Artur ; Kern, Christian ; Refflinghaus, Robert |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 2.2010, 3, p. 352-368
|
| Subject: | EBM-Industrie | Metal goods industry | Schneidwaren | Cutlery | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Deutschland | Germany |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008758757