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person:"Lacity, Mary Cecelia"
~person:"Scholarios, Dora"
~subject:"Callcenter"
~subject:"Outsourcing"
~type_genre:"Book section"
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Lacity, Mary Cecelia
Scholarios, Dora
D'Cruz, Premilla
5
Noronha, Ernesto
5
Mirchandani, Kiran
4
Rottman, Joseph W.
4
Taylor, Phil
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Information systems and outsourcing : studies in theory and practice
2
The practice of outsourcing : from information systems to BPO and offshoring
2
Critical perspectives on work and employment in globalizing India
1
Information systems outsourcing : enduring themes, global challenges, and process opportunities
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Work and life in the global economy : a gendered analysis of service work
1
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"The recession has passed but the effects are still with us" : employment, work organization and employee experiences of work in post-crisis Indian BPO
Roy, Chandrima
;
Scholarios, Dora
;
Taylor, Phil
- In:
Critical perspectives on work and employment in …
,
(pp. 57-80)
.
2017
Persistent link: https://www.econbiz.de/10011667985
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2
Domestic labour : the experience of work in India's other call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
Work and life in the global economy : a gendered …
,
(pp. 99-123)
.
2010
Persistent link: https://www.econbiz.de/10003938371
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3
Outcomes from offshore outsourcing : evidence from a client's perspective
Rottman, Joseph
;
Lacity, Mary Cecelia
- In:
The practice of outsourcing : from information systems …
,
(pp. 389-444)
.
2009
Persistent link: https://www.econbiz.de/10003860090
Saved in:
4
Offshore outsourcing, strategy and the role of social capital
Rottman, Joseph
;
Lacity, Mary Cecelia
- In:
The practice of outsourcing : from information systems …
,
(pp. 445-466)
.
2009
Persistent link: https://www.econbiz.de/10003860091
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5
A US client's learning from outsourcing IT work offshore
Rottman, Joseph W.
;
Lacity, Mary Cecelia
- In:
Information systems outsourcing : enduring themes, …
,
(pp. 443-469)
.
2009
Persistent link: https://www.econbiz.de/10003821858
Saved in:
6
Union formation in Indian call centres
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The next available operator : managing human resources …
,
(pp. 145-181)
.
2009
Persistent link: https://www.econbiz.de/10003923614
Saved in:
7
Knowledge transfer in offshore outsourcing
Rottman, Joseph W.
;
Lacity, Mary Cecelia
- In:
Information systems and outsourcing : studies in theory …
,
(pp. 249-256)
.
2009
Persistent link: https://www.econbiz.de/10003782367
Saved in:
8
IT offshore outsourcing practices
Rottman, Joseph W.
;
Lacity, Mary Cecelia
- In:
Information systems and outsourcing : studies in theory …
,
(pp. 257-279)
.
2009
Persistent link: https://www.econbiz.de/10003782374
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