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person:"Magnini, Vincent P."
~accessRights:"restricted"
~person:"Han, Su-Jin"
~person:"Lin, Meizhen"
~subject:"Customer service"
~subject:"Intelligenz"
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Customer service
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Tourism employees
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Dienstleistungsqualität
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Magnini, Vincent P.
Han, Su-Jin
Lin, Meizhen
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2
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
2
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
3
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
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