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person:"Magnini, Vincent P."
~person:"Fleming, David E."
~person:"Han, Su-Jin"
~subject:"Customer service"
~subject:"Intelligenz"
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Customer service
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Tourism employees
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Tourismusberufe
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4
Job satisfaction
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Dienstleistungsberufe
3
Hotel industry
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Magnini, Vincent P.
Fleming, David E.
Han, Su-Jin
Lee, JungHoon
4
Ok, Chihyung
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Brady, Michael K.
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Choi, Hyung-Min
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Jung, Hyo Sun
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International journal of contemporary hospitality management
2
The journal of services marketing
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ECONIS (ZBW)
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The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
2
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
3
The cascading affective consequences of exercise among hotel workers
Magnini, Vincent P.
;
Lee, Gyumin
;
Kim, Peter Beomcheol
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 624-643
Persistent link: https://www.econbiz.de/10009267067
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