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person:"Mankila, Merja"
~person:"Farhi, Emmanuel"
~person:"Gera, Rajat"
~person:"Paul, Stephan"
~subject:"Service quality"
~type_genre:"Article in journal"
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Service quality
Personal banking
8
Privatkundengeschäft
8
Dienstleistungsqualität
4
India
4
Indien
4
Basel Accord
3
Basler Akkord
3
Customer satisfaction
3
Kundenzufriedenheit
3
Risikomanagement
2
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1985-1996
1
Bank lending
1
Bank marketing
1
Bank regulation
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Bankenaufsicht
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Bankenregulierung
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CCPs
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Consumer behaviour
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Article in journal
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Mankila, Merja
Farhi, Emmanuel
Gera, Rajat
Paul, Stephan
Al-Hawari, Mohd Ahmad
3
Jaiswal, Deepak
3
Kant, Rishi
3
Narteh, Bedman
3
AlNajem, Mohamad N.
2
Ananda S
2
Biswas, Abhijeet
2
Choudhury, Koushiki
2
Devesh, Sonal
2
Izogo, Ernest Emeka
2
Kaura, Vinita
2
Mandal, Pratap Chandra
2
Mehtap-Smadi, Salime
2
Mensah, Samuel N-A
2
Moongela, Hilma
2
Pisnik Korda, Aleksandra
2
Rana, Sudhir
2
Abratt, Russell
1
Abu Bakar, Juhaida
1
Adnan, Muhammad
1
Agarwal, P. K.
1
Ahmad, F.
1
Al Hakim, Zeina T.
1
Al Khoury, Grace
1
Al-Wugayan, Adel A. A.
1
Alafeshat, Rawan
1
Alhemoud, Abdulla M.
1
Ali, Liaqat
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Ali, Sadia Samar
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Alola, Uju Violet
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1
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1
Arif, Imtiaz
1
Arora, Hitesh
1
Arora, Padmasai
1
Arora, Usha
1
Arun, Chockalingam Joe
1
Ashill, Nicholas J.
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International journal of Indian culture and business management
1
International journal of financial services management : IJFSM
1
International journal of services, economics and management
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
4
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1
An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv
;
Gera, Rajat
;
Batra, Dharminder Kumar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10011383612
Saved in:
2
Linking perceived service quality dimensions, customer satisfaction and perceived vlue with behavioural intentions in Indian retail banking : an SEM study
Gera, Rajat
;
Sebastian, V. J.
- In:
International journal of Indian culture and business …
5
(
2012
)
6
,
pp. 667-695
Persistent link: https://www.econbiz.de/10009630136
Saved in:
3
A path analysis of perceived service quality, customer satisfaction, perceived value, and behavioural intentions in Indian retail banking
Gera, Rajat
- In:
International journal of financial services management …
5
(
2011
)
1
,
pp. 83-105
Persistent link: https://www.econbiz.de/10008907168
Saved in:
4
Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India
Gera, Rajat
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10008908368
Saved in:
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