//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Mankila, Merja"
~person:"Farhi, Emmanuel"
~person:"Paul, Stephan"
~person:"Rod, Michel"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Personal banking"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Personal banking
7
Privatkundengeschäft
7
Basel Accord
3
Basler Akkord
3
Risikomanagement
2
Risk management
2
Russia
2
Russland
2
Stress
2
Work stress
2
Arbeitskräfte
1
Arbeitsleistung
1
Bank
1
Bank lending
1
Bank regulation
1
Bankenaufsicht
1
Bankenregulierung
1
Banking supervision
1
Behavioural intentions
1
Burnout
1
CCPs
1
Call centre
1
Callcenter
1
Collectivist
1
Consumer behaviour
1
Consumer credit
1
Consumer protection
1
Coping strategy
1
Coping-Strategie
1
Core and relational service
1
Credit risk
1
Customer Satisfaction
1
Customer satisfaction
1
Customer service
1
Deposit insurance
1
Deutschland
1
Dienstleistungsqualität
1
Einlagensicherung
1
Emotion
1
Emotional exhaustion
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
Aufsatz im Buch
7
Aufsatz in Zeitschrift
7
Book section
7
Arbeitspapier
3
Graue Literatur
3
Non-commercial literature
3
Working Paper
3
Aufsatzsammlung
1
Collection of articles written by one author
1
Dissertation u.a. Prüfungsschriften
1
Hochschulschrift
1
Sammlung
1
Thesis
1
more ...
less ...
Language
All
English
5
German
2
Author
All
Mankila, Merja
Farhi, Emmanuel
Paul, Stephan
Rod, Michel
Narteh, Bedman
7
Consoli, Davide
5
Durkin, Mark
5
Al-Hawari, Mohd Ahmad
4
Ashill, Nicholas J.
4
Blankson, Charles
4
Burgstaller, Johann
4
De Chernatony, Leslie
4
Dimitriadis, Sergios
4
Gera, Rajat
4
Jham, Vimi
4
Kleimeier, Stefanie
4
Knüfermann, Markus
4
Sander, Harald
4
Wallace, Elaine
4
Waschiczek, Walter
4
Buil, Isabel
3
Bühler, Wilhelm
3
Chang, Chuen-ping
3
Cocca, Teodoro D.
3
Devesh, Sonal
3
Gibbs, Tanya
3
Gupta, Priyanshi
3
Jaiswal, Deepak
3
Kant, Rishi
3
Lin, Jyh-horng
3
Lymperopoulos, Constantine
3
Mullineux, Andrew W.
3
Oehler, Andreas
3
Omar, Ogenyi Ejye
3
Persson, Andreas
3
Roy, Sanjit Kumar
3
Rudolf, Markus
3
Sehgal, Sanjay
3
Soureli, Magdalini
3
Stein, Stefan
3
Worthington, Steve
3
Wübker, Georg
3
more ...
less ...
Published in...
All
Journal of retailing and consumer services
2
Die Bank
1
Journal of risk management in financial institutions
1
Managing service quality : MSQ ; an international journal
1
The review of economic studies : RES
1
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Shadow banking and the four pillars of traditional financial intermediation
Farhi, Emmanuel
;
Tirole, Jean
- In:
The review of economic studies : RES
88
(
2021
)
6
,
pp. 2622-2653
Persistent link: https://www.econbiz.de/10012694459
Saved in:
2
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
3
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
4
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
5
Retail loans and Basel II: using portfolio segmentation to reduce capital requirements
Kaltofen, Daniel
;
Paul, Stephan
;
Stein, Stefan
- In:
Journal of risk management in financial institutions
1
(
2007/08
)
1
,
pp. 53-73
Persistent link: https://www.econbiz.de/10003696393
Saved in:
6
Mehr Verbraucherschutz durch risikoorientierte Preise im Konsumentenkreditgeschäft
Paul, Stephan
;
Stein, Stefan
- In:
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt …
58
(
2005
)
17
,
pp. 912-918
Persistent link: https://www.econbiz.de/10003069337
Saved in:
7
Kapitalanforderung für Retail-Portfolios nach Basel II
Paul, Stephan
;
Stein, Stefan
;
Kaltofen, Daniel
- In:
Die Bank
(
2004
)
5
,
pp. 342-349
Persistent link: https://www.econbiz.de/10002043390
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->