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person:"Murugesh, R."
~person:"Cudney, Elizabeth A."
~person:"Dahlgaard, Jens Jörn"
~subject:"Dienstleistungsqualität"
~subject:"Japan"
~subject:"Standardization"
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Search: subject_exact:"TQM"
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Dienstleistungsqualität
Japan
Standardization
Quality management
86
Qualitätsmanagement
86
Bibliometrics
15
Bibliometrie
15
Lean Production
15
Lean production
15
Lean Management
14
Lean management
14
Service quality
14
Six Sigma
13
Lean Six Sigma
9
Lean
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Industrie
7
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quality
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Murugesh, R.
Cudney, Elizabeth A.
Dahlgaard, Jens Jörn
Bruhn, Manfred
35
Heras-Saizarbitoria, Iñaki
17
Shahin, Arash
16
Boiral, Olivier
14
Antony, Jiju
13
Prybutok, Victor R.
13
Casadesús, Martí
12
Devadasan, S. R.
12
Marimon, Frederic
11
Rahman, Zillur
11
Talib, Faisal
11
Tarí, Juan José
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Sampaio, Paulo
9
Chiarini, Andrea
8
Dahlgaard-Park, Su Mi
8
Franceschini, Fiorenzo
8
Gremyr, Ida
8
Mastrogiacomo, Luca
8
Qureshi, M. N.
8
Walgenbach, Peter
8
Gotzamani, Katerina
7
Medeiros, Denise Dumke de
7
Prajogo, Daniel
7
Santos, Gilberto
7
Tuominen, Kari
7
Dwivedi, Yogesh Kumar
6
Fonseca, Luis Miguel Ciravegna Martins da
6
Heras, Iñaki
6
Matsui, Yoshiki
6
Pantouvakis, Angelos
6
Rust, Roland T.
6
Saraiva, Pedro
6
Stauss, Bernd
6
Sweis, Rateb J.
6
Agwara, Hezekiah
5
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Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of productivity and quality management : IJPQM
3
The TQM journal : the international review of organizational improvement
3
Quality management journal : QMJ
2
East Asia : international review of economic, political and social development
1
International journal of Indian culture and business management
1
International journal of business excellence
1
International journal of process management and benchmarking : IJPMB
1
International journal of quality and service sciences
1
International journal of six sigma and competitive advantage : IJSSCA
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ECONIS (ZBW)
24
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1
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
2
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
3
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
4
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
5
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
6
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
7
Model for implementing lean manufacturing in small and medium-sized engineering organisations
Shah, Sandip M.
;
Murugesh, R.
;
Devadasan, S. R.
- In:
International journal of Indian culture and business …
19
(
2019
)
2
,
pp. 244-261
Persistent link: https://www.econbiz.de/10012135676
Saved in:
8
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
9
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
10
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
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