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person:"Shankar, Ravi"
~person:"Adhikari, Arnab"
~subject:"Customer satisfaction"
~subject:"Quality management"
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Customer satisfaction
Quality management
Qualitätsmanagement
16
Industrie
4
Manufacturing industries
4
Dienstleistungsqualität
3
Erfolgsfaktor
3
Fuzzy sets
3
Fuzzy-Set-Theorie
3
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Lean Management
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Online-Handel
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Shankar, Ravi
Adhikari, Arnab
Antony, Jiju
131
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Dale, Barrie G.
37
Rahman, Zillur
37
Cudney, Elizabeth A.
35
Shahin, Arash
32
Sampaio, Paulo
31
Garza-Reyes, Jose Arturo
30
Jochem, Roland
30
Wiele, Ton van der
30
Tarí, Juan José
27
Murugesh, R.
26
Dahlgaard, Jens Jörn
25
Ahuja, Inderpreet Singh
24
Chiarini, Andrea
23
Kamiske, Gerd F.
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Gremyr, Ida
20
Zink, Klaus J.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
He, Zhen
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Casadesús, Martí
18
Singh, Bikram Jit
18
Sony, Michael
18
Gutierrez, Leopoldo
16
Khanduja, Dinesh
16
Marimon, Frederic
16
McDermott, Olivia
16
Schreier, Gerhard
16
Zhao, Xiande
16
Linderman, Kevin
15
Saraiva, Pedro
15
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International journal of logistics systems and management
3
International journal of business excellence
2
European journal of industrial engineering : EJIE
1
International journal of business innovation and research
1
International journal of global business and competitiveness : a journal of Global Institute of Flexible Systems Management
1
International journal of operations & production management
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
International journal of six sigma and competitive advantage : IJSSCA
1
Journal of modelling in management
1
The TQM journal : the international review of organizational improvement
1
The international journal of advanced manufacturing technology
1
Transportation research / E : an international journal
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ECONIS (ZBW)
16
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1
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
2
Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Nandankar, Sunil
;
Sachan, Amit
;
Adhikari, Arnab
; …
- In:
International journal of operations & production management
43
(
2023
)
12
,
pp. 1809-1840
Persistent link: https://www.econbiz.de/10014468315
Saved in:
3
Does service quality influence operational and financial performance of third party logistics service providers? : a mixed multi criteria decision making -text mining-based investi...
Singh, Satender Pal
;
Adhikari, Arnab
;
Majumdar, Adrija
; …
- In:
Transportation research / E : an international journal
157
(
2022
),
pp. 1-22
Persistent link: https://www.econbiz.de/10013169882
Saved in:
4
Hierarchy of critical success factors (CSF) for Lean Six Sigma (LSS) in Quality 4.0
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
International journal of global business and …
16
(
2021
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10012583797
Saved in:
5
On achieving the objectives of Lean Six Sigma by ranking the solutions using hybrid AHP TOPSIS approach under fuzzy environment
Raval, Shruti J.
;
Kant, Ravi
;
Shankar, Ravi
- In:
International journal of six sigma and competitive …
12
(
2020
)
2/3
,
pp. 153-186
Persistent link: https://www.econbiz.de/10012523064
Saved in:
6
Emerging trend of customer satisfaction in academic process : an application SPC and Taguchi's robust parameter design
Debnath, Roma Mitra
;
Shankar, Ravi
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 14-29
Persistent link: https://www.econbiz.de/10010252115
Saved in:
7
An analysis of supplier development issues in global context : an approach of fuzzy based modelling
Kumar, Pravin
;
Shankar, Ravi
;
Yadav, Surendra S.
- In:
International journal of logistics systems and management
11
(
2012
)
3
,
pp. 407-428
Persistent link: https://www.econbiz.de/10009574551
Saved in:
8
Six Sigma with innovation tool kit of TRIZ
Soti, Ashish
;
Shankar, Ravi
;
Kaushal, O. P.
- In:
International journal of business innovation and research
6
(
2012
)
2
,
pp. 220-237
Persistent link: https://www.econbiz.de/10009551677
Saved in:
9
Six sigma in manufacturing for micro, small and medium enterprises in India
Soti, Ashish
;
Shankar, Ravi
;
Kaushal, O. P.
- In:
International journal of productivity and quality …
9
(
2012
)
2
,
pp. 61-81
Persistent link: https://www.econbiz.de/10009487410
Saved in:
10
Essential towards excellence : quality journey of EMI group
Soti, Ashish
;
Shankar, Ravi
;
Kaushal, O. P.
- In:
International journal of business excellence
5
(
2012
)
6
,
pp. 657-676
Persistent link: https://www.econbiz.de/10009632855
Saved in:
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