Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Year of publication: |
2023
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Authors: | Nandankar, Sunil ; Sachan, Amit ; Adhikari, Arnab ; Mukherjee, Arindam |
Published in: |
International journal of operations & production management. - Bingley : Emerald, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 43.2023, 12, p. 1809-1840
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Subject: | B2B | B2G | E-commerce | E-marketplace | E-Service quality | Mixed-method | Electronic Commerce | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | B-to-B-Marketing | Business-to-business marketing |
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