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person:"Shankar, Ravi"
~person:"Marimon, Frederic"
~subject:"Customer satisfaction"
~subject:"Lean management"
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Search: subject_exact:"Qualitätswesen"
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Customer satisfaction
Lean management
Quality management
29
Qualitätsmanagement
29
Dienstleistungsqualität
8
Service quality
8
Kundenzufriedenheit
6
Standardisierung
5
Standardization
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4
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Shankar, Ravi
Marimon, Frederic
Antony, Jiju
69
Garza-Reyes, Jose Arturo
16
Cudney, Elizabeth A.
14
Sodhi, Harsimran Singh
13
Furterer, Sandra L.
12
McDermott, Olivia
10
Rathi, Rajeev
10
Shahin, Arash
10
Töpfer, Armin
10
Dahm, Markus H.
9
Laureani, Alessandro
9
Bhat, Shreeranga
8
Chiarini, Andrea
8
Singh, Bikram Jit
8
Sony, Michael
8
Cherrafi, Anass
7
Doordarshi Singh
7
Haindl, Christoph
7
Kumar, Vikas
7
Madhani, Pankaj M.
7
Shokri, Alireza
7
Gijo, E. V.
6
McFadden, Kathleen L.
6
Singh, Mahipal
6
Sreedharan, V. Raja
6
Sunder M., Vijaya
6
Swarnakar, Vikas
6
Dwivedi, Yogesh Kumar
5
Garg, Dixit
5
Godinho Filho, Moacir
5
Kaswan, Mahender Singh
5
Medeiros, Denise Dumke de
5
Ojha, Ravindra
5
Rodgers, Bryan
5
Tortorella, Guilherme Luz
5
Charkaoui, Abdelkabir
4
Dahlgaard, Jens Jörn
4
Douglas, Alex
4
Franchetti, Matthew John
4
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Total quality management & business excellence
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of global business and competitiveness : a journal of Global Institute of Flexible Systems Management
1
International journal of six sigma and competitive advantage : IJSSCA
1
The TQM journal : the international review of organizational improvement
1
The international journal of advanced manufacturing technology
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ECONIS (ZBW)
9
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1
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
2
Hierarchy of critical success factors (CSF) for Lean Six Sigma (LSS) in Quality 4.0
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
International journal of global business and …
16
(
2021
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10012583797
Saved in:
3
On achieving the objectives of Lean Six Sigma by ranking the solutions using hybrid AHP TOPSIS approach under fuzzy environment
Raval, Shruti J.
;
Kant, Ravi
;
Shankar, Ravi
- In:
International journal of six sigma and competitive …
12
(
2020
)
2/3
,
pp. 153-186
Persistent link: https://www.econbiz.de/10012523064
Saved in:
4
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
5
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
6
Emerging trend of customer satisfaction in academic process : an application SPC and Taguchi's robust parameter design
Debnath, Roma Mitra
;
Shankar, Ravi
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 14-29
Persistent link: https://www.econbiz.de/10010252115
Saved in:
7
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
8
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
9
Lean philosophy: implementation in a forging company
Sahoo, Ajit Kumar
;
Singh, N. K.
;
Shankar, Ravi
;
Tiwari, …
- In:
The international journal of advanced manufacturing …
36
(
2008
)
5/6
,
pp. 451-462
Persistent link: https://www.econbiz.de/10003688950
Saved in:
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