Exploring driver and user perspectives of service quality in sharing economy transport platforms
Natalia Amat-Lefort, Frederic Marimon and Marta Mas-Machuca
| Year of publication: |
2023
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|---|---|
| Authors: | Amat-Lefort, Natalia ; Marimon, Frederic ; Mas-Machuca, Marta |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 34.2023, 11/12, p. 1315-1333
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| Subject: | digital platforms | peer-to-peer transport | quality management | service quality | sharing economy | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Share Economy | Sharing economy | Digitale Plattform | Digital platform | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2023.2169123 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014320290