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source:"econis"
~accessRights:"restricted"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Marketing management"
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Dienstleistungsqualität
Marketing management
Beziehungsmarketing
100
Relationship marketing
100
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
28
Kundenzufriedenheit
28
Brand management
22
Markenführung
22
Brand image
18
Markenimage
18
Social Web
18
Social web
18
Customer integration
17
Kundenintegration
17
Marketingmanagement
16
Betriebliche Wertschöpfung
15
Service quality
15
Value creation
15
Lieferantenmanagement
14
Supplier relationship management
14
Brand
13
Internet marketing
13
Markenartikel
13
Online-Marketing
13
Einzelhandel
10
Retail trade
10
Customer value
8
Kundenwert
8
relationship marketing
8
Confidence
7
Online retailing
7
Online-Handel
7
Vertrauen
7
Brand loyalty
6
Markentreue
6
Structural equation model
6
Strukturgleichungsmodell
6
social media
6
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31
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English
31
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Jebarajakirthy, Charles
2
Paul, Justin
2
Roy, Sanjit
2
Sahi, Gurjeet Kaur
2
Abid, Aman
1
Akaka, Melissa Archpru
1
Anderl, Eva
1
Anees-ur-Rehman, Muhammad
1
Apostolos, Giovanis
1
Ayoubi, Rami M.
1
Baber, Ruturaj
1
Babu, Mujahid Mohiuddin
1
Banerjee, Shubhomoy
1
Boisvert, Jean
1
Burford, Oksana
1
Carlson, Jamie L.
1
Chatterjee, Swagato
1
Crick, James M.
1
Feistel, Matthias S. G.
1
Gilmore, Audrey
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Gulliver, Stephen R.
1
Guo, Jingjing
1
Gupta, Mahesh Chander
1
Harrigan, Paul
1
Hazzam, Joe
1
Hsiao, Aaron
1
Islam, Hafizul
1
Iyer, Pramod
1
Jain, Devendra
1
Johnston, Wesley James
1
Kaurav, Rahul Pratap Singh
1
Ketron, Seth
1
Khan, M. Sajid
1
Khashab, Basel
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Ioannis
1
Kwan, Rebecca
1
Lohan, Amanish
1
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Journal of strategic marketing
Journal of retailing and consumer services
168
Journal of business research : JBR
123
International journal of hospitality management
92
The journal of services marketing
64
Industrial marketing management : the international journal for industrial and high-tech firms
48
Service business
43
The service industries journal
37
Journal of hospitality marketing & management
35
SpringerLink / Bücher
31
International journal of contemporary hospitality management
30
Journal of travel and tourism marketing
29
Services marketing quarterly
29
Journal of service research
28
Journal of service management
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
26
Tourism management : research, policies, practice
25
Journal of the Academy of Marketing Science
22
The TQM journal : the international review of organizational improvement
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Asia Pacific journal of marketing and logistics
21
Total quality management & business excellence
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research : JSR
19
The journal of business & industrial marketing
19
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Marketing intelligence & planning
17
European journal of marketing : EJM
15
Journal of marketing for higher education
15
Journal of retailing
15
International journal of quality and service sciences
14
Journal of marketing
14
The international journal of bank marketing : IJBM
14
International journal of business excellence : IJBEX
13
International journal of productivity and quality management : IJPQM
13
International journal of services and operations management : IJSOM
13
Journal of service theory and practice
13
Technological forecasting & social change : an international journal
13
Journal of hospitality and tourism insights
12
European journal of marketing
11
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ECONIS (ZBW)
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1
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
4
Customers' relationship maintenance and loyalty intentions after a brand transgression : a moderated mediation approach
Banerjee, Shubhomoy
;
Ratnakaram, Sunitha
;
Lohan, Amanish
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 693-717
Persistent link: https://www.econbiz.de/10014304951
Saved in:
5
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
6
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
7
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
8
Scoping and aligning CRM strategy in higher education institutions : practical steps
Khashab, Basel
;
Gulliver, Stephen R.
;
Ayoubi, Rami M.
- In:
Journal of strategic marketing
30
(
2022
)
7
,
pp. 627-651
Persistent link: https://www.econbiz.de/10013492877
Saved in:
9
Houdini's magical marketing strategies
Weinstein, Art
- In:
Journal of strategic marketing
30
(
2022
)
7
,
pp. 691-702
Persistent link: https://www.econbiz.de/10013492881
Saved in:
10
The dimensionality of the market orientation construct
Crick, James M.
- In:
Journal of strategic marketing
29
(
2021
)
4
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012515859
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