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source:"econis"
~accessRights:"restricted"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Kundenorientierung"
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Dienstleistungsqualität
Beziehungsmarketing
100
Relationship marketing
100
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
28
Kundenzufriedenheit
28
Brand management
22
Markenführung
22
Brand image
18
Markenimage
18
Social Web
18
Social web
18
Customer integration
17
Kundenintegration
17
Marketing management
16
Marketingmanagement
16
Betriebliche Wertschöpfung
15
Service quality
15
Value creation
15
Lieferantenmanagement
14
Supplier relationship management
14
Brand
13
Internet marketing
13
Markenartikel
13
Online-Marketing
13
Einzelhandel
10
Retail trade
10
Customer value
8
Kundenwert
8
relationship marketing
8
Confidence
7
Online retailing
7
Online-Handel
7
Vertrauen
7
Brand loyalty
6
Markentreue
6
Structural equation model
6
Strukturgleichungsmodell
6
social media
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Article
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English
15
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Anderl, Eva
1
Apostolos, Giovanis
1
Boisvert, Jean
1
Burford, Oksana
1
Chatterjee, Swagato
1
Feistel, Matthias S. G.
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Hazzam, Joe
1
Hsiao, Aaron
1
Islam, Hafizul
1
Iyer, Pramod
1
Jain, Devendra
1
Jebarajakirthy, Charles
1
Ketron, Seth
1
Khan, M. Sajid
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Ioannis
1
Loureiro, Sandra Maria Correia
1
Mai, Enping
1
Megicks, Phil
1
März, Armin
1
Pandey, Neeraj
1
Paul, Justin
1
Poulis, Athanasios
1
Prentice, Catherine
1
Rabbanee, Fazlul K.
1
Radu, Alexandru
1
Ramaseshan, B.
1
Ringle, Christian M.
1
Rizomyliotis, Ioannis
1
Roy, Sanjit
1
Roy, Saptrshi
1
Schirmer, Nadine Andrea
1
Schumann, Jan Hendrik
1
Shankar, Amit
1
Sreejesh, S.
1
Surachartkumtonkun, Jiraporn
1
Thaichon, Park
1
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Journal of strategic marketing
Journal of retailing and consumer services
152
International journal of hospitality management
87
Journal of business research : JBR
85
The journal of services marketing
63
Service business
41
Journal of hospitality marketing & management
35
The service industries journal
35
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
27
Journal of service research
27
Services marketing quarterly
26
Journal of service management
25
Tourism management : research, policies, practice
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
The TQM journal : the international review of organizational improvement
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Total quality management & business excellence
20
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
15
International journal of quality and service sciences
14
Marketing intelligence & planning
14
The international journal of bank marketing : IJBM
14
Journal of service theory and practice
13
International journal of business excellence : IJBEX
12
International journal of services and operations management : IJSOM
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
12
Journal of hospitality and tourism insights
12
Journal of marketing
12
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
Journal of air transport management
11
Journal of marketing for higher education
11
Journal of the Academy of Marketing Science
11
Technological forecasting & social change : an international journal
11
International journal of services, economics and management
10
SpringerLink / Bücher
10
European journal of marketing
9
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ECONIS (ZBW)
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Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
Saved in:
12
Combined effects of franchise management strategies and employee service performance on customer loyalty : a multilevel perspective
Ramaseshan, B.
;
Rabbanee, Fazlul K.
;
Burford, Oksana
- In:
Journal of strategic marketing
26
(
2018
)
6
,
pp. 479-497
Persistent link: https://www.econbiz.de/10011976042
Saved in:
13
Impact of actual service provider failure on the satisfaction with aggregator
Chatterjee, Swagato
- In:
Journal of strategic marketing
26
(
2018
)
7
,
pp. 628-647
Persistent link: https://www.econbiz.de/10011976365
Saved in:
14
The link between customer satisfaction and loyalty : the moderating role of customer characteristics
Schirmer, Nadine Andrea
;
Ringle, Christian M.
; …
- In:
Journal of strategic marketing
26
(
2018
)
4
,
pp. 298-317
Persistent link: https://www.econbiz.de/10011903301
Saved in:
15
Nonmonetary customer value contributions in free e-services
Anderl, Eva
;
März, Armin
;
Schumann, Jan Hendrik
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 175-189
Persistent link: https://www.econbiz.de/10011591899
Saved in:
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