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source:"econis"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Goh, Ben"
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Dienstleistungsqualität
3
Service quality
3
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Gastronomie
2
Konsumentenverhalten
2
Kundenzufriedenheit
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Restaurant industry
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Brand image
1
Cruise
1
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Geschlecht
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Holiday behaviour
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Kreuzfahrt
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Product quality
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Produktqualität
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Quality management
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Qualitätsmanagement
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Urlaubsverhalten
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brand credibility
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cruise line industry
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customer loyalty
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experiential value
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fine-dining restaurant
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full-service restaurants
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gender
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importance-performance analysis
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innovative service
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loyalty
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quality attributes
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Goh, Ben
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International journal of productivity and quality management : IJPQM
International journal of services, economics and management
Journal of hospitality marketing & management
International journal of hospitality management
1
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ECONIS (ZBW)
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1
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
2
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
3
Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Goh, Ben
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 679-700
Persistent link: https://www.econbiz.de/10010241616
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