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subject:"Arbeitsverhalten"
~isPartOf:"Human performance"
~subject:"Managers"
~subject:"Service quality"
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Arbeitsverhalten
Managers
Service quality
Emotion
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USA
8
United States
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Work behaviour
7
Arbeitsleistung
6
Job performance
6
Personality psychology
4
Persönlichkeitspsychologie
4
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3
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Allen, Joseph A.
1
Bauer, Jeremy A.
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1
Grandey, Alicia A.
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Groth, Markus
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Ispas, Dan
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Human performance
International journal of hospitality management
70
Journal of business ethics : JOBE
37
Journal of business research : JBR
35
Journal of retailing and consumer services
29
International journal of contemporary hospitality management
28
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
28
Journal of business and psychology
25
Journal of managerial psychology
24
Academy of Management journal : AMJ
20
Journal of vocational behavior
19
The Cambridge handbook of workplace affect
18
Leadership & organization development journal
17
Journal of hospitality marketing & management
16
The journal of services marketing
16
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
15
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
13
Journal of management
12
Human relations
11
Personnel psychology : a journal of applied research
11
The service industries journal
11
Journal of service management
10
Journal of service research : JSR
10
Tourism management : research, policies, practice
10
Human relations : towards the integration of the social sciences
9
International journal of human resource management
9
International journal of quality and service sciences
9
Journal of management & organization : JMO
9
Journal of travel and tourism marketing
9
Management research review
9
Service business
9
Cogent business & management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of personnel psychology
8
Journal of service research
8
The journal of management development
8
Tourism management perspectives : TMP
8
European journal of marketing : EJM
7
International journal of organizational analysis
7
Journal of business ethics : JBE
7
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ECONIS (ZBW)
9
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1
A moderated mediation model of emotional labor and service performance : examining the role of work-family interface and physically active leisure
Wu, Cindy
;
Chen, Yen-Chun
;
Umstattd Meyer, M. Renée
- In:
Human performance
33
(
2020
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10012263605
Saved in:
2
But I still feel guilt : a test of a moral disengagement propensity model
Kacmar, K. Michele
;
Carlson, Dawn S.
;
Thompson, Merideth
; …
- In:
Human performance
32
(
2019
)
3/4
,
pp. 165-180
Persistent link: https://www.econbiz.de/10012263599
Saved in:
3
Deviant workplace behavior as emotional action : discriminant and interactive roles for work-related emotional intelligence
Robinson, Michael D.
;
Persich, Michelle R.
;
Stawicki, …
- In:
Human performance
32
(
2019
)
5
,
pp. 201-219
Persistent link: https://www.econbiz.de/10012263601
Saved in:
4
Discrete negative emotions and counterproductive work behavior
Bauer, Jeremy A.
;
Spector, Paul E.
- In:
Human performance
28
(
2015
)
4
,
pp. 307-331
Persistent link: https://www.econbiz.de/10011392221
Saved in:
5
Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.
;
Grandey, Alicia
;
Krauss, Autumn D.
- In:
Human performance
27
(
2014
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
Saved in:
6
Beauty, personality, and affect as antecedents of counterproductive work behavior receipt
Scott, Brent A.
;
Judge, Timothy A.
- In:
Human performance
26
(
2013
)
2
,
pp. 93-113
Persistent link: https://www.econbiz.de/10009762389
Saved in:
7
Within-person fluctuations of proactive behavior : how affect and experienced competence regulate work behavior
Fay, Doris
;
Sonnentag, Sabine
- In:
Human performance
25
(
2012
)
1
,
pp. 72-93
Persistent link: https://www.econbiz.de/10009505401
Saved in:
8
A meta-analytic investigation of the relationship between state affect, discrete emotions, and job performance
Shockley, Kristen M.
;
Ispas, Dan
;
Rossi, Michael E.
; …
- In:
Human performance
25
(
2012
)
5
,
pp. 377-411
Persistent link: https://www.econbiz.de/10009697089
Saved in:
9
Following display rules in good or bad faith? : customer orientation as a moderator of the display rule-emotional labor relationship
Allen, Joseph A.
;
Pugh, S. Douglas
;
Grandey, Alicia A.
; …
- In:
Human performance
23
(
2010
)
2
,
pp. 101-115
Persistent link: https://www.econbiz.de/10003978684
Saved in:
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