Following display rules in good or bad faith? : customer orientation as a moderator of the display rule-emotional labor relationship
Joseph A. Allen; S. Douglas Pugh; Alicia A. Grandey; Markus Groth
| Year of publication: |
2010
|
|---|---|
| Authors: | Allen, Joseph A. ; Pugh, S. Douglas ; Grandey, Alicia A. ; Groth, Markus |
| Published in: |
Human performance. - Philadelphia, Pa. : Taylor & Francis, ISSN 0895-9285, ZDB-ID 1021644-3. - Vol. 23.2010, 2, p. 101-115
|
| Subject: | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Emotion | Persönlichkeitspsychologie | Personality psychology | Australien | Australia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003978684