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subject:"Arbeitsverhalten"
~isPartOf:"The service industries journal"
~subject:"Managers"
~subject:"Service quality"
~subject:"Verhalten in Organisationen"
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Search: subject_exact:"Emotionalität"
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Arbeitsverhalten
Managers
Service quality
Verhalten in Organisationen
Emotion
45
Consumer behaviour
24
Konsumentenverhalten
24
Customer satisfaction
12
Kundenzufriedenheit
12
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
8
Arbeitspsychologie
5
Brand management
5
Markenführung
5
Organizational psychology
5
Arbeitszufriedenheit
4
Gastronomie
4
Job satisfaction
4
Restaurant industry
4
Social relations
4
Soziale Beziehungen
4
Stress
4
Work stress
4
emotional labor
4
Brand
3
Brand image
3
Coronavirus
3
Markenartikel
3
Markenimage
3
Motivation
3
Organizational behaviour
3
Satisfaction
3
Work behaviour
3
Zufriedenheit
3
Bank
2
Behaviour
2
Beschwerdemanagement
2
Brand anthropomorphism
2
COVID-19
2
Cognition
2
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Article
12
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12
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English
12
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Ahmad-ur-Rehman, Muhammad
1
Aliza, Komal
1
Anasori, Elham
1
Arnold, Todd J.
1
Batool, Syeda Azra
1
Bayighomog, Steven W.
1
Do The Khoa
1
Fernando Garcia, R. L.
1
Gal, Iddo
1
Gip, Huy
1
Guchait, Priyanko
1
Guillén, Marta Estrada
1
Hernandez-Calderon, Araceli
1
Iglesias-Argüelles, Víctor
1
Javed, Ayesha
1
Kim, Jiyoung
1
Liu, Xiao-Yu
1
Liu, Yongmei
1
Luria, Gil
1
Malik, Muhammad Jawad
1
Min, Jihye
1
Moliner-Tena, Miguel
1
Monferrer-Tirado, Diego
1
Pasamehmetoglu, Aysin
1
Sandiford, Peter John
1
Seymour, Diane
1
Shaheen, Sadia
1
Smith, Anne M.
1
Tanova, Cem
1
Varela-Neira, Concepción
1
Vázquez Casielles, Rodolfo
1
Wang, Edward Shih-tse
1
Yagil, Dana
1
Yang, Kiseol
1
Yoo, Jay Jaewon
1
Zulfiqar, Sehar
1
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The service industries journal
International journal of hospitality management
77
Journal of business ethics : JOBE
52
Journal of business research : JBR
38
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
35
Journal of business and psychology
34
Journal of managerial psychology
29
Journal of retailing and consumer services
29
International journal of contemporary hospitality management
28
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
25
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
23
Academy of Management journal : AMJ
22
Journal of vocational behavior
22
Human relations
19
Leadership & organization development journal
18
The Cambridge handbook of workplace affect
18
The journal of services marketing
17
Human relations : towards the integration of the social sciences
16
Journal of hospitality marketing & management
16
Journal of management & organization : JMO
13
Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy ...
12
Journal of management
12
Personnel psychology : a journal of applied research
12
International journal of human resource management
11
Journal of service management
11
Management research review
11
The Academy of Management review : AMR
11
Tourism management : research, policies, practice
11
Cogent business & management
10
Human resource management review
10
International journal of organizational analysis
10
Journal of business ethics : JBE
10
Journal of management : JOM
10
Journal of personnel psychology
10
Journal of service research : JSR
10
Research on emotion in organizations
10
The journal of management development
10
Group & organization management : an international journal
9
Human performance
9
International journal of quality and service sciences
9
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ECONIS (ZBW)
12
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1
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
2
Linking ostracism with employee negligence behavior : a moderated mediation model
Aliza, Komal
;
Shaheen, Sadia
;
Malik, Muhammad Jawad
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 872-896
Persistent link: https://www.econbiz.de/10013362155
Saved in:
3
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
4
Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion
Anasori, Elham
;
Bayighomog, Steven W.
;
Tanova, Cem
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 65-89
Persistent link: https://www.econbiz.de/10012207484
Saved in:
5
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
6
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
7
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
Saved in:
8
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
9
Reacting to the demands of service work : emotional resistance in the Coaching Inn Company
Sandiford, Peter John
;
Seymour, Diane
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1195-1217
Persistent link: https://www.econbiz.de/10009154399
Saved in:
10
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
Saved in:
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