The service smile chain : linking leader emotions to customer outcomes
Year of publication: |
2020
|
---|---|
Authors: | Liu, Xiao-Yu ; Liu, Yongmei |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 5/6, p. 415-435
|
Subject: | service | Emotion | emotional contagion | negative affectivity | re-patronage intention | 再顾意向 | 情绪 | 情绪感染 | 服务 | 消极情感特质 | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
Type of publication: | Article |
---|---|
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1080/02642069.2018.1509958 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury, (2016)
-
The effects of smileys on receivers' emotions
Lohmann, Katja, (2017)
-
Hsiao, Chih-Hui, (2022)
- More ...
-
Politics under abusive supervision : the role of Machiavellianism and guanxi
Liu, Yongmei, (2018)
-
Work-family effects of ethical leadership
Liao, Yi, (2015)
-
Liu, Xiao-yu, (2013)
- More ...