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subject:"Arbeitsverhalten"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Relationship marketing"
~subject:"Service quality"
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Search: subject_exact:"Emotionalität"
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Arbeitsverhalten
Relationship marketing
Service quality
Emotion
91
Consumer behaviour
39
Konsumentenverhalten
39
Tourism
32
Tourismus
32
Holiday behaviour
27
Urlaubsverhalten
27
Tourism industry
22
Tourismuswirtschaft
22
Customer satisfaction
13
Kundenzufriedenheit
13
Emotions
12
Social Web
12
Social web
12
Personality psychology
10
Persönlichkeitspsychologie
10
Tourism marketing
10
Tourismusmarketing
10
Beziehungsmarketing
9
Big event
8
Cognition
8
Großveranstaltung
8
Kognition
8
Destination management
7
Destinationsmanagement
7
Hotel industry
7
Hotellerie
7
Social media
7
Arbeitszufriedenheit
6
Brand management
6
Experiment
6
Job satisfaction
6
Markenführung
6
Viral marketing
6
Virales Marketing
6
Bevölkerung
5
China
5
Dienstleistungsqualität
5
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Cai, Ruiying
2
Aro, Kaisa
1
Cai, Xiaomei
1
Camarero, Carmen
1
Casidy, Riza
1
Christou, Prokopis A.
1
Cooper, Brain K.
1
Fan, Fang
1
Geetha, M.
1
Gong, Qunxi
1
Guo, Gengxuan
1
Gursoy, Dogan
1
Hao, Xiaofei
1
He, Zifan
1
Hu, JiaJing
1
Huang, Maijiao
1
Hudson, Rupert
1
Hudson, Simon
1
Kadić-Maglajlić, Selma
1
Lages, Cristiana R.
1
Leung, Xi Y.
1
Liang, Xuedong
1
Liu, Juan
1
Liu, Yan
1
Lu, Lu
1
Luo, Peng
1
Luo, Yi
1
Ma, Xiuli
1
Madden, Thomas Justin
1
O'Cass, Aron
1
Okumus, Bendegul
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Rojas, Carmen de
1
Roth, Martin S.
1
Saraniemi, Saila
1
Shu, Lingli
1
Singha, Pratap
1
Sinha, Sumedha
1
Smith, Liam D. G.
1
Suomi, Kati
1
Tang, Liang
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Tourism management : research, policies, practice
International journal of hospitality management
90
Journal of business research : JBR
66
Journal of retailing and consumer services
53
Journal of business ethics : JOBE
35
The journal of services marketing
30
International journal of contemporary hospitality management
28
Journal of managerial psychology
21
Journal of business and psychology
20
Journal of hospitality marketing & management
20
The journal of brand management : an international journal
19
The Cambridge handbook of workplace affect
18
The service industries journal
18
Journal of vocational behavior
17
The journal of product & brand management
16
Journal of travel and tourism marketing
15
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
14
Journal of service management
14
Academy of Management journal : AMJ
13
Journal of service research : JSR
13
Psychology & marketing
13
European journal of marketing : EJM
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Journal of service theory and practice : JSTP
12
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
12
Service business
12
Cogent business & management
11
International journal of quality and service sciences
11
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
11
Tourism management perspectives : TMP
11
Personnel psychology : a journal of applied research
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Human performance
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
Journal of management & organization : JMO
9
Journal of marketing management : MM
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Journal of management
8
Journal of service research
8
Journal of the Academy of Marketing Science
8
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ECONIS (ZBW)
15
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1
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
2
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
3
How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei
;
Huang, Maijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
Saved in:
4
Investigating the double-edged sword effect of AI awareness on employee's service innovative behavior
Liang, Xuedong
;
Guo, Gengxuan
;
Shu, Lingli
;
Gong, Qunxi
; …
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326678
Saved in:
5
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
6
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
7
Emotional labor and employee well-being in cross-cultural contexts : a Disney frontline staff's autoethnography
He, Zifan
;
Hao, Xiaofei
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013271610
Saved in:
8
Exploring agape : tourists on the island of love
Christou, Prokopis A.
- In:
Tourism management : research, policies, practice
68
(
2018
),
pp. 13-22
Persistent link: https://www.econbiz.de/10011870756
Saved in:
9
Enhancing hotel brand performance through fostering brand relationship orientation in the minds of consumers
Casidy, Riza
;
Wymer, Walter
;
O'Cass, Aron
- In:
Tourism management : research, policies, practice
66
(
2018
),
pp. 72-84
Persistent link: https://www.econbiz.de/10011813817
Saved in:
10
Antecedents and consequences of destination brand love : a case study from Finnish Lapland
Aro, Kaisa
;
Suomi, Kati
;
Saraniemi, Saila
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 71-81
Persistent link: https://www.econbiz.de/10011841825
Saved in:
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