Treat for affection? : customers' differentiated responses to pro-customer deviance
Year of publication: |
2022
|
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Authors: | Hu, JiaJing ; Ma, Xiuli ; Xu, Xiaowei ; Liu, Yan |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 93.2022, p. 1-13
|
Subject: | Customer citizenship behavior | Focal customer | Moral concerns | Moral emotions | Observing customer | Pro-customer deviance | Relationship norms | Emotion | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Ethik | Ethics | Kundenzufriedenheit | Customer satisfaction | Soziale Norm | Social norm |
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