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subject:"Arbeitsverhalten"
~person:"Altinay, Levent"
~person:"Svensson, Göran"
~subject:"Service quality"
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Arbeitsverhalten
Service quality
Emotion
13
Dienstleistungsqualität
7
Consumer behaviour
6
Customer satisfaction
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Beschwerdemanagement
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Complaint management
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Hospital
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Krankenhaus
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Arbeitszufriedenheit
3
Cognition
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Job satisfaction
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Negative emotions
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Zufriedenheit
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Airline
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Beziehungsmarketing
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Creativity
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Customer service
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Emotional intelligence
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Emotions
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Fluggesellschaft
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Gesundheitsversorgung
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Health care
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Hospitableness
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Hospital costs
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Hospitality in healthcare settings
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Intelligence
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Intelligenz
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Krankenhausfinanzierung
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Altinay, Levent
Svensson, Göran
Hur, Won-Moo
10
Grandey, Alicia
7
Groth, Markus
7
Vandenberghe, Christian
7
De Clercq, Dirk
6
Han, Heesup
6
Medler-Liraz, Hana
6
Spector, Paul E.
6
Fan, Xiucheng
5
Humphrey, Ronald H.
5
Ladhari, Riadh
5
McColl-Kennedy, Janet R.
5
Moon, Tae Won
5
Prentice, Catherine
5
Qu, Hailin
5
Rafaeli, Anat
5
Siddiqui, Danish Ahmed
5
Vinh Van Thai
5
Du, Jiangang
4
Feng, Tianjun
4
Gouthier, Matthias H. J.
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Härtel, Charmine E. J.
4
Koopman, Joel
4
Kwan, Ho Kwong
4
Liu, Yan
4
Miao, Li
4
Ren, Shuang
4
Scott, Brent A.
4
Seger-Guttmann, Tali
4
Slåtten, Terje
4
Surachartkumtonkun, Jiraporn
4
Vázquez Casielles, Rodolfo
4
Walsh, Gianfranco
4
Yam, Kai Chi
4
Allen, Joseph A.
3
Alnawas, Ibrahim
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International journal of hospitality management
2
International journal of quality and service sciences
2
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Investigating a sequential mediation effect between unethical leadership and unethical pro-family behavior : testing moral awareness as a moderator
Nosrati, Saeid
;
Talebzadeh, Niusha
;
Ozturen, Ali
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 308-332
Persistent link: https://www.econbiz.de/10014511808
Saved in:
2
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
3
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
4
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
5
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
6
Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen
;
Padin, Carmen
;
Sosa Varela, Juan Carlos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
Saved in:
7
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
8
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
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