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subject:"Arbeitsverhalten"
~person:"Groth, Markus"
~subject:"Cognition"
~type_genre:"Article in journal"
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Search: subject_exact:"Emotionalität"
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Arbeitsverhalten
Cognition
Emotion
12
Work behaviour
6
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
3
Customer service
3
Kundenservice
3
Personality psychology
3
Persönlichkeitspsychologie
3
Relationship marketing
3
Arbeitsgruppe
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Arbeitsmobilität
2
Australia
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Australien
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Customer satisfaction
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Dienstleistungsqualität
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Employee retention
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Gastronomie
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Kundenzufriedenheit
2
Labour mobility
2
Mitarbeiterbindung
2
Restaurant industry
2
Service quality
2
Team
2
affective commitment
2
deep acting
2
emotional labor
2
self-efficacy
2
surface acting
2
Arbeitsleistung
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Arbeitspsychologie
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Arbeitszufriedenheit
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Business start-up
1
Call centre
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Groth, Markus
Hur, Won-Moo
9
Vandenberghe, Christian
7
De Clercq, Dirk
6
Han, Heesup
6
Lindebaum, Dirk
6
Kidwell, Blair
5
Koopman, Joel
5
Ahn, Jiseon
4
Altinay, Levent
4
Humphrey, Ronald H.
4
Lindenmeier, Jörg
4
Liu, Yan
4
Medler-Liraz, Hana
4
Moon, Tae Won
4
Scott, Brent A.
4
Septianto, Felix
4
Spector, Paul E.
4
Wong, Chi-Sum
4
Yam, Kai Chi
4
Allen, Joseph A.
3
Ashforth, Blake E.
3
Ashkanasy, Neal M.
3
Auruskeviciene, Vilte
3
Azeem, Muhammad Umer
3
Back, Ki-Joon
3
Bakker, Arnold B.
3
Barnes, Christopher M.
3
Coelho, Arnaldo
3
Cohen, Aaron
3
Cristofaro, Matteo
3
Fitzgerald, Stephen P.
3
Grandey, Alicia
3
Gursoy, Dogan
3
Hardesty, David M.
3
Hasford, Jonathan
3
Hoxsey, Joan C.
3
Härtel, Charmine E. J.
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Ilies, Remus
3
Johnson, Russell E.
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Human performance
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Journal of management & organization : JMO
1
Journal of management : JOM
1
Journal of service management
1
Journal of service research
1
Personnel psychology : a journal of applied research
1
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies
Esmaeilikia, Mahsa
;
Groth, Markus
- In:
Journal of management & organization : JMO
28
(
2022
)
6
,
pp. 1280-1300
Persistent link: https://www.econbiz.de/10013428993
Saved in:
3
When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng
;
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
Saved in:
4
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
Saved in:
5
When the going gets tough, the tough keep working : impact of emotional labor on absenteeism
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
- In:
Journal of management : JOM
42
(
2016
)
3
,
pp. 615-643
Persistent link: https://www.econbiz.de/10011449606
Saved in:
6
Following display rules in good or bad faith? : customer orientation as a moderator of the display rule-emotional labor relationship
Allen, Joseph A.
;
Pugh, S. Douglas
;
Grandey, Alicia A.
; …
- In:
Human performance
23
(
2010
)
2
,
pp. 101-115
Persistent link: https://www.econbiz.de/10003978684
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