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subject:"Arbeitsverhalten"
~person:"Hur, Won-Moo"
~subject:"Salespeople"
~subject:"Service quality"
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Search: subject_exact:"Emotionalität"
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Arbeitsverhalten
Salespeople
Service quality
Emotion
14
Work behaviour
9
Arbeitszufriedenheit
6
Emotional exhaustion
6
Job satisfaction
6
Beziehungsmarketing
5
Relationship marketing
5
Stress
5
Work stress
5
Arbeitsleistung
4
Consumer behaviour
4
Customer incivility
4
Job performance
4
Konsumentenverhalten
4
Leistungsmotivation
4
Work motivation
4
Emotional labor
3
Verkaufspersonal
3
Artificial intelligence
2
Coworker incivility
2
Creativity
2
Customer orientation
2
Customer service
2
Dienstleistungsqualität
2
Kreativität
2
Kundenservice
2
Künstliche Intelligenz
2
Motivation
2
emotional labor
2
Abusive supervision
1
Arbeitskräfte
1
Arbeitsmobilität
1
Arbeitspsychologie
1
Behavior-based control
1
Betrieblicher Konflikt
1
Bibliometrics
1
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English
12
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Hur, Won-Moo
Agnihotri, Raj
7
Grandey, Alicia
7
Groth, Markus
7
Vandenberghe, Christian
7
De Clercq, Dirk
6
Han, Heesup
6
Medler-Liraz, Hana
6
Moon, Tae Won
6
Park, Jungkun
6
Spector, Paul E.
6
Fan, Xiucheng
5
Humphrey, Ronald H.
5
Ladhari, Riadh
5
McColl-Kennedy, Janet R.
5
Mulki, Jay P.
5
Prentice, Catherine
5
Qu, Hailin
5
Rafaeli, Anat
5
Siddiqui, Danish Ahmed
5
Svensson, Göran
5
Vinh Van Thai
5
Bagozzi, Richard P.
4
Du, Jiangang
4
Edmondson, Diane R.
4
Feng, Tianjun
4
Folse, Judith Anne Garretson
4
Gouthier, Matthias H. J.
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Härtel, Charmine E. J.
4
Ilies, Remus
4
Koopman, Joel
4
Kwan, Ho Kwong
4
Liu, Yan
4
Matthews, Lucy M.
4
Miao, Li
4
Ren, Shuang
4
Scott, Brent A.
4
Seger-Guttmann, Tali
4
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Service business
2
Business research quarterly : BRQ
1
Career development international : the journal for executive, consultants, academics and individuals
1
European journal of marketing
1
International journal of human resource management
1
Journal of business and psychology
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
The international journal of human resource management
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The journal of services marketing
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ECONIS (ZBW)
12
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1
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
2
When and how sales manager feedback contributes to sales performance : the role of emotional labor and cross-selling
Shin, Yuhyung
;
Hur, Won-Moo
;
Moon, Tae Won
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 599-625
Persistent link: https://www.econbiz.de/10013502597
Saved in:
3
Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo
;
Shin, Yuhyung
;
Moon, Tae Won
- In:
Journal of service research
25
(
2022
)
2
,
pp. 227-241
Persistent link: https://www.econbiz.de/10013268017
Saved in:
4
Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung
;
Hur, Won-Moo
;
Hwang, Hansol
- In:
Service business
16
(
2022
)
2
,
pp. 309-330
Persistent link: https://www.econbiz.de/10013273619
Saved in:
5
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
6
Coworker support as a double-edged sword : a moderated mediation model of job crafting, work engagement, and job performance
Shin, Yuhyung
;
Hur, Won-Moo
;
Choi, Wook-Hee
- In:
International journal of human resource management
31
(
2020
)
11
,
pp. 1417-1438
Persistent link: https://www.econbiz.de/10012262687
Saved in:
7
The relationship of coworker incivility to job performance and the moderating role of self-efficacy and compassion at work : the Job Demands-Resources (JD-R) approach
Rhee, Seung-Yoon
;
Hur, Won-Moo
;
Kim, Minsung
- In:
Journal of business and psychology
32
(
2017
)
6
,
pp. 711-726
Persistent link: https://www.econbiz.de/10011778127
Saved in:
8
Is all support equal? : the moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance
Kim, Hyun Jeong
;
Hur, Won-Moo
;
Moon, Tae Won
;
Jun, Jea-Kyoon
- In:
Business research quarterly : BRQ
20
(
2017
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011719752
Saved in:
9
Positive psychological capital and emotional labor in Korea : the Job demands-resources approach
Hur, Won-Moo
;
Rhee, Seoung-Yoon
;
Ahn, Kwang-Ho
- In:
The international journal of human resource management
27
(
2016
)
5/6
,
pp. 477-500
Persistent link: https://www.econbiz.de/10011480871
Saved in:
10
The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Hur, Won-Moo
;
Moon, Taewon
;
Jun, Jea-Kyoon
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 302-315
Persistent link: https://www.econbiz.de/10011524400
Saved in:
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