//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Arbeitsverhalten"
~person:"Hur, Won-Moo"
~subject:"Service quality"
~subject:"Work behaviour"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Emotionalität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Arbeitsverhalten
Service quality
Work behaviour
Emotion
14
Arbeitszufriedenheit
6
Emotional exhaustion
6
Job satisfaction
6
Beziehungsmarketing
5
Relationship marketing
5
Stress
5
Work stress
5
Arbeitsleistung
4
Consumer behaviour
4
Customer incivility
4
Job performance
4
Konsumentenverhalten
4
Leistungsmotivation
4
Work motivation
4
Emotional labor
3
Salespeople
3
Verkaufspersonal
3
Artificial intelligence
2
Coworker incivility
2
Creativity
2
Customer orientation
2
Customer service
2
Dienstleistungsqualität
2
Kreativität
2
Kundenservice
2
Künstliche Intelligenz
2
Motivation
2
emotional labor
2
Abusive supervision
1
Arbeitskräfte
1
Arbeitsmobilität
1
Arbeitspsychologie
1
Behavior-based control
1
Betrieblicher Konflikt
1
Bibliometrics
1
Bibliometrie
1
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
10
Language
All
English
10
Author
All
Hur, Won-Moo
De Clercq, Dirk
7
Groth, Markus
7
Vandenberghe, Christian
7
Grandey, Alicia
6
Han, Heesup
6
Medler-Liraz, Hana
6
Ladhari, Riadh
5
Liu, Yan
5
Moon, Tae Won
5
Prentice, Catherine
5
Qu, Hailin
5
Rafaeli, Anat
5
Svensson, Göran
5
Vinh Van Thai
5
Fan, Xiucheng
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Humphrey, Ronald H.
4
Koopman, Joel
4
Kwan, Ho Kwong
4
McColl-Kennedy, Janet R.
4
Miao, Li
4
Ren, Shuang
4
Scott, Brent A.
4
Seger-Guttmann, Tali
4
Slåtten, Terje
4
Spector, Paul E.
4
Surachartkumtonkun, Jiraporn
4
Vázquez Casielles, Rodolfo
4
Walsh, Gianfranco
4
Yam, Kai Chi
4
Allen, Joseph A.
3
Alnawas, Ibrahim
3
Altinay, Levent
3
Amin, Muslim
3
Ashforth, Blake E.
3
Azeem, Muhammad Umer
3
Bakker, Arnold B.
3
Barnes, Christopher M.
3
more ...
less ...
Published in...
All
Service business
2
Business research quarterly : BRQ
1
Career development international : the journal for executive, consultants, academics and individuals
1
International journal of human resource management
1
Journal of business and psychology
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
The international journal of human resource management
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo
;
Shin, Yuhyung
;
Moon, Tae Won
- In:
Journal of service research
25
(
2022
)
2
,
pp. 227-241
Persistent link: https://www.econbiz.de/10013268017
Saved in:
2
Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung
;
Hur, Won-Moo
;
Hwang, Hansol
- In:
Service business
16
(
2022
)
2
,
pp. 309-330
Persistent link: https://www.econbiz.de/10013273619
Saved in:
3
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
4
Coworker support as a double-edged sword : a moderated mediation model of job crafting, work engagement, and job performance
Shin, Yuhyung
;
Hur, Won-Moo
;
Choi, Wook-Hee
- In:
International journal of human resource management
31
(
2020
)
11
,
pp. 1417-1438
Persistent link: https://www.econbiz.de/10012262687
Saved in:
5
Is all support equal? : the moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance
Kim, Hyun Jeong
;
Hur, Won-Moo
;
Moon, Tae Won
;
Jun, Jea-Kyoon
- In:
Business research quarterly : BRQ
20
(
2017
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011719752
Saved in:
6
The relationship of coworker incivility to job performance and the moderating role of self-efficacy and compassion at work : the Job Demands-Resources (JD-R) approach
Rhee, Seung-Yoon
;
Hur, Won-Moo
;
Kim, Minsung
- In:
Journal of business and psychology
32
(
2017
)
6
,
pp. 711-726
Persistent link: https://www.econbiz.de/10011778127
Saved in:
7
The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Hur, Won-Moo
;
Moon, Taewon
;
Jun, Jea-Kyoon
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 302-315
Persistent link: https://www.econbiz.de/10011524400
Saved in:
8
Positive psychological capital and emotional labor in Korea : the Job demands-resources approach
Hur, Won-Moo
;
Rhee, Seoung-Yoon
;
Ahn, Kwang-Ho
- In:
The international journal of human resource management
27
(
2016
)
5/6
,
pp. 477-500
Persistent link: https://www.econbiz.de/10011480871
Saved in:
9
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
10
Essential precursors and effects of employee creativity in a service context : emotional labor strategies and official job performance
Shin, Inyong
;
Hur, Won-Moo
;
Oh, Hongseok
- In:
Career development international : the journal for …
20
(
2015
)
7
,
pp. 733-752
Persistent link: https://www.econbiz.de/10011458225
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->