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subject:"Arbeitsverhalten"
~person:"Seger-Guttmann, Tali"
~subject:"Service quality"
~type_genre:"Article in journal"
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Arbeitsverhalten
Service quality
Emotion
6
Dienstleistungsqualität
4
Consumer behaviour
3
Customer service
3
Konsumentenverhalten
3
Kundenservice
3
Customer satisfaction
2
Emotional labor
2
Hospital
2
Krankenhaus
2
Kundenzufriedenheit
2
Work behaviour
2
emotional labor
2
Arbeitsbeziehungen
1
Arbeitszufriedenheit
1
Austauschtheorie
1
Bartenders
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Call centre
1
Callcenter
1
Codetermination
1
Commercial- friendship
1
Complaint management
1
Customer integration
1
Customer participation
1
Customers
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Employment relations
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Flirting
1
Flirting-displays
1
Führungsstil
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Hospitality service
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Israel
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Job satisfaction
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Kundenintegration
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LMX
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Article in journal
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Seger-Guttmann, Tali
Hur, Won-Moo
10
Groth, Markus
7
Vandenberghe, Christian
7
De Clercq, Dirk
6
Grandey, Alicia
6
Han, Heesup
6
Medler-Liraz, Hana
6
Ladhari, Riadh
5
Moon, Tae Won
5
Prentice, Catherine
5
Qu, Hailin
5
Rafaeli, Anat
5
Svensson, Göran
5
Vinh Van Thai
5
Fan, Xiucheng
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Humphrey, Ronald H.
4
Koopman, Joel
4
Kwan, Ho Kwong
4
Liu, Yan
4
McColl-Kennedy, Janet R.
4
Miao, Li
4
Ren, Shuang
4
Scott, Brent A.
4
Slåtten, Terje
4
Spector, Paul E.
4
Surachartkumtonkun, Jiraporn
4
Vázquez Casielles, Rodolfo
4
Walsh, Gianfranco
4
Yam, Kai Chi
4
Allen, Joseph A.
3
Alnawas, Ibrahim
3
Altinay, Levent
3
Amin, Muslim
3
Ashforth, Blake E.
3
Azeem, Muhammad Umer
3
Bakker, Arnold B.
3
Barnes, Christopher M.
3
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Services marketing quarterly
2
International journal of hospitality management
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
4
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1
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
2
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
3
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
4
"Calling again ..." : relationships between customer repeat calls, hostility, and service quality
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 159-174
Persistent link: https://www.econbiz.de/10009745735
Saved in:
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