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subject:"Arbeitszufriedenheit"
~isPartOf:"The journal of services marketing"
~subject:"Einzelhandel"
~subject:"Service quality"
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Arbeitszufriedenheit
Einzelhandel
Service quality
Salespeople
7
Verkaufspersonal
7
Beziehungsmarketing
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Relationship marketing
4
Retail trade
3
Customer service
2
Frontline employee
2
Job satisfaction
2
Kundenservice
2
Arbeitsleistung
1
Arbeitsverhalten
1
Charisma
1
Competence
1
Consumer behaviour
1
Customer ambiquity
1
Customer experience
1
External customer mind set
1
Front-line salespeople
1
Führungspersönlichkeit
1
Führungsstil
1
Großbritannien
1
Immersion
1
Innovation
1
Innovation management
1
Innovationsmanagement
1
Intrinsic motivation
1
Job performance
1
Kompetenz
1
Konsumentenverhalten
1
Leadership
1
Leadership personality
1
Leadership style
1
Leistungsanreiz
1
Leistungsmotivation
1
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English
6
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Baron, Steve
1
Chen, Kuan-Ying
1
Hsiung, Hsiao-Wen
1
Iyer, Rajesh
1
Johlke, Mark C.
1
Kajalo, Sami
1
Lindblom, Arto
1
Maggioni, Isabella
1
Mitronen, Lasse
1
Neeley, Sue E.
1
Patterson, Anthony
1
Rancati, Gaia
1
Robinson Jr., Leroy
1
Tsai, Chin-Shih
1
Williamson, Kathleen
1
Wu, Yu-Chi
1
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The journal of services marketing
Journal of retailing and consumer services
23
The journal of personal selling & sales management : JPSSM
21
Industrial marketing management : the international journal for industrial and high-tech firms
17
Journal of business research : JBR
17
Journal of retailing
15
The service industries journal
12
Journal of personal selling & sales management
10
International journal of retail & distribution management
9
Journal of the Academy of Marketing Science
7
The journal of business & industrial marketing
7
Journal of business-to-business marketing
6
Journal of marketing theory and practice
6
Journal of service research
6
Asia Pacific journal of marketing and logistics
5
European journal of marketing : EJM
5
International journal of hospitality management
5
Journal of marketing
5
Journal of service research : JSR
5
Psychology & marketing
5
Australasian marketing journal
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of strategic marketing
4
The international review of retail, distribution and consumer research
4
International journal of contemporary hospitality management
3
Inventi impact: retailing & consumer services
3
Journal of business ethics : JOBE
3
Journal of fashion marketing and management
3
Journal of financial services marketing : JFSM
3
Journal of hospitality marketing & management
3
Journal of managerial issues : JMI
3
Journal of marketing management : MM
3
Retail work
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
European journal of marketing
2
Forschung aus der Hans-Böckler-Stiftung
2
Gabler Edition Wissenschaft
2
Handelsforschung
2
Interaktionen im Dienstleistungsbereich
2
International journal of electronic marketing and retailing : IJEMR
2
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ECONIS (ZBW)
6
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1
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
2
Does a retailer's charisma matter? : a study of frontline employee perceptions of charisma in the retail setting
Lindblom, Arto
;
Kajalo, Sami
;
Mitronen, Lasse
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 266-276
Persistent link: https://www.econbiz.de/10011524372
Saved in:
3
Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
Saved in:
4
The role of external customer mind-set among service employees
Iyer, Rajesh
;
Johlke, Mark C.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 38-48
Persistent link: https://www.econbiz.de/10010531130
Saved in:
5
Implementing service recovery through customer relationship management : identifying the antecedents
Robinson Jr., Leroy
;
Neeley, Sue E.
;
Williamson, Kathleen
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 90-100
Persistent link: https://www.econbiz.de/10009230982
Saved in:
6
Deviant employees and dreadful service encounters : customer tales of discord and distrust
Patterson, Anthony
;
Baron, Steve
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 438-445
Persistent link: https://www.econbiz.de/10008749366
Saved in:
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