Neurophysiological responses to robot-human interactions in retail stores
Gaia Rancati and Isabella Maggioni
| Year of publication: |
2023
|
|---|---|
| Authors: | Rancati, Gaia ; Maggioni, Isabella |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 3, p. 261-275
|
| Subject: | Customer experience | Immersion | Neuroscience | Personal selling process | Service encounter | Service robots | Service script | Social presence | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Neurowissenschaften | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-04-2021-0126 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014228964