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subject:"Beziehungsmarketing"
~accessRights:"restricted"
~isPartOf:"Service business"
~isPartOf:"SpringerLink / Bücher"
~language:"eng"
~type:"article"
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Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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