Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Year of publication: |
2021
|
---|---|
Authors: | Tai, Yang-Fei ; Wang, Yi-Chieh ; Luo, Ching-Ching |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 15.2021, 4, p. 667-694
|
Subject: | Technology-related service innovation | Human-related service innovation | Satisfaction | Delight | SmartPLS | Kundenzufriedenheit | Customer satisfaction | Innovation | Dienstleistungsinnovation | Service innovation | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Gastgewerbe | Hospitality industry | Innovationsmanagement | Innovation management | Dienstleistung | Services | Dienstleistungssektor | Service industry |
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