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subject:"Beziehungsmarketing"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Germany"
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Beziehungsmarketing
Germany
Relationship marketing
16
Consumer behaviour
14
Konsumentenverhalten
14
customer loyalty
14
Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
11
Kundenzufriedenheit
11
Hotel industry
6
Hotellerie
6
Gastronomie
5
Restaurant industry
5
Confidence
3
Customer retention
3
Kundenbindung
3
Vertrauen
3
service quality
3
trust
3
Beschwerdemanagement
2
Brand image
2
Complaint management
2
Customer service
2
Employee retention
2
Kundenservice
2
Luxury goods
2
Luxusgüter
2
Markenimage
2
Mitarbeiterbindung
2
customer satisfaction
2
Arbeitszufriedenheit
1
Artificial intelligence
1
Brand
1
Brand love
1
Brand management
1
Corporate Social Responsibility
1
Corporate reputation
1
Corporate social responsibility
1
Customer loyalty intentions
1
Emotion
1
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English
16
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Agbemabiese, George Cudjoe
1
Ali Eliwa, Rasha
1
Baker, Melissa A.
1
Braimah, Mahama
1
Cham Tat Huei
1
Chen, Chih-chien
1
Cheng Boon Liat
1
Chi, Christina Geng-Qing
1
Choi, Hwansuk Chris
1
Cichy, Ronald F.
1
Gazzoli, Gabriel
1
Goh, Ben
1
Huang, Shuyue
1
Huffman, Lynn
1
Jin, Naehyun Paul
1
Jin, Naeyhun
1
Kim, Chloe Shinae
1
Kim, Kyungmin
1
Kim, Mi Ran
1
Kim, Peter Beomcheol
1
Kim, Youngsun Sean
1
Kodua, Prince
1
Lee, Chung Hun
1
Lee, Seonjeong
1
Line, Nathaniel D.
1
Lopes, Sergio Dominique
1
Ma, Emily
1
Mansori, Shaheen
1
Martínez García de Leaniz, Patricia
1
Mattila, Anna S.
1
Merkebu, Jerusalem
1
Morrison, Alastair M.
1
Narteh, Bedman
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Ouyang, Zhe
1
Prentice, Catherine
1
Qu, Hailin
1
Qu, Halin
1
Rodríguez del Bosque, Ignacio A.
1
Saleem, Muhammad Abid
1
Shea, Linda
1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
47
Journal of business research : JBR
24
The service industries journal
16
Cogent business & management
13
International journal of contemporary hospitality management
13
International journal of hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Services marketing quarterly
10
Asia Pacific journal of marketing and logistics
9
Journal of the Academy of Marketing Science
9
SpringerLink / Bücher
9
The journal of services marketing
9
Journal of strategic marketing
8
Journal of Asian finance, economics and business : JAFEB
7
Service business
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Australasian marketing journal
6
How to succeed in the digital age : strategies from 17 top managers
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Journal of Islamic marketing
6
Journal of marketing analytics : JMA
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Marketing intelligence & planning
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Research
6
Springer eBook Collection
6
Tourism management : research, policies, practice
6
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
5
African journal of business and economic research : AJBER
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of business excellence
5
International journal of electronic customer relationship management : IJECRM
5
Inventi impact: retailing & consumer services
5
Journal for global business advancement : JGBA
5
Journal of African business
5
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ECONIS (ZBW)
16
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1
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
2
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
3
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
4
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
5
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
6
Antecedents of social capital and its impact on satisfaction and Loyalty
Kim, Mi Ran
;
Cichy, Ronald F.
;
Zhang, Lu
;
Yu, JungHee
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 263-284
Persistent link: https://www.econbiz.de/10012176613
Saved in:
7
Drivers of customer loyalty and word of mouth intentions : moderating role of interactional justice
Saleem, Muhammad Abid
;
Yaseen, Asif
;
Wasaya, Allah
- In:
Journal of hospitality marketing & management
27
(
2018
)
8
,
pp. 877-904
Persistent link: https://www.econbiz.de/10011957277
Saved in:
8
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
9
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
10
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
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