Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Year of publication: |
2020
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Authors: | Chi, Christina Geng-Qing ; Wen, Biyan ; Ouyang, Zhe |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 29.2020, 8, p. 1027-1051
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Subject: | affective commitment | customer loyalty | Hard quality | soft quality | trust | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management | Mitarbeiterbindung | Employee retention |
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