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subject:"Beziehungsmarketing"
~isPartOf:"Journal of strategic marketing"
~person:"Gounaris, Spiros"
~person:"Loureiro, Sandra Maria Correia"
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Beziehungsmarketing
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Air passenger transport
1
Air transport
1
Airline
1
Consumer behaviour
1
Fluggesellschaft
1
Konsumentenverhalten
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Luftverkehr
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Passagierluftverkehr
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Quality management
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Qualitätsmanagement
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airlines
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customer loyalty
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customer non-compliance
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customer orientation
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mindfulness
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service blueprinting
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service quality
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Gounaris, Spiros
Loureiro, Sandra Maria Correia
Mishra, Sita
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Abdullateef, Aliyu Olayemi
1
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Amawate, Vibhas
1
Apostolos, Giovanis
1
Balaji, M. S.
1
Banerjee, Shubhomoy
1
Banik, Shanta
1
Baumann, Chris
1
Beerli, Asunción
1
Boisvert, Jean
1
Bove, Liliana L.
1
Butaney, Gul T.
1
Chatterjee, Ravi
1
Chatterjee, Swagato
1
Chauhan, Sumedha
1
Deb, Madhurima
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Di Mascio, Rita
1
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Feistel, Matthias S. G.
1
Fink, Robert C.
1
Graf, Michael
1
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1
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1
Gudergan, Siegfried
1
Guo, Jingjing
1
Hamin, Hamin
1
Hatten, Kenneth J.
1
Haverila, Matti Juhani
1
Hazzam, Joe
1
Hoadley, Susan
1
Hong, Soonkwan
1
Horbel, Chris
1
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Journal of strategic marketing
International journal of hospitality management
2
Journal of retailing and consumer services
2
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of travel and tourism marketing
1
Tourism management : research, policies, practice
1
World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
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Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
How to reduce the negative impact of customer non-compliance : an empirical study
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Rizomyliotis, …
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 513-529
Persistent link: https://www.econbiz.de/10010489665
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