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subject:"Beziehungsmarketing"
~person:"Akturk, M. Serkan"
~person:"Hellström, Daniel"
~person:"Netessine, Serguei"
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Beziehungsmarketing
Online retailing
18
Online-Handel
18
Consumer behaviour
13
Konsumentenverhalten
13
E-commerce
11
Electronic Commerce
11
Relationship marketing
10
Einzelhandel
8
Retail trade
8
Charity
6
Feldforschung
6
Field research
6
Wohltätigkeit
6
Corporate Social Responsibility
5
Corporate social responsibility
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Fundraising
5
Corporate Philanthropy
4
Field Experiments
4
Customer Behavior
3
Online Marketplaces
3
Confidence
2
Customer experience
2
Distribution channel
2
Last mile delivery
2
Lieferkette
2
Multichannel strategy
2
Multikanalvertrieb
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Supply chain
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Vertrauen
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Vertriebsweg
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Behavioral Economics
1
Behavioral economics
1
Berufsbildung
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Betriebliches Bildungsmanagement
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Business model
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Channel integration
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Consumer returns
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Consumer trust
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English
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Akturk, M. Serkan
Hellström, Daniel
Netessine, Serguei
Kumar, Vikas
5
Park, Jungkun
5
Quach, Sara
5
Thaichon, Park
5
Weaven, Scott
5
Bang, Nguyen
4
Barari, Mojtaba
4
Bruhn, Manfred
4
Camilleri, Mark Anthony
4
Carlson, Jamie
4
Chung, Namho
4
Gallino, Santiago
4
Gao, Fei
4
Hjort, Klas
4
Karjaluoto, Heikki
4
Moriuchi, Emi
4
Singh, Jasjit
4
Teng, Nina
4
Usman, Osly
4
Algesheimer, René
3
Anshu, Kumari
3
Chen, Lin
3
Civelek, Mustafa Emre
3
Filieri, Raffaele
3
Frasquet Deltoro, Marta
3
Ganguli, Shirshendu
3
Gaur, Loveleen
3
Gopalakrishna B. V.
3
Goutam, Doddahulugappa
3
Grewal, Dhruv
3
Gursimranjit Singh
3
Heinemann, Gerrit
3
Hudetz, Kai
3
Hübner, Alexander
3
Ieva, Marco
3
Jebarajakirthy, Charles
3
Jung, Na Young
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Faculty & research / Insead : working paper series
3
Journal of business research : JBR
2
Journal of operations management
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
10
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1
Exploring the competitive dimension of omnichannel retailing
Akturk, M. Serkan
;
Ketzenberg, Michael
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2732-2750
Persistent link: https://www.econbiz.de/10013368305
Saved in:
2
Estimating impacts of logistics processes on online customer ratings : consequences of providing technology-enabled order tracking data to customers
Akturk, M. Serkan
;
Mallipeddi, Rakesh R.
;
Jia, Xingzhi
- In:
Journal of operations management
68
(
2022
)
6/7
,
pp. 775-811
Persistent link: https://www.econbiz.de/10013466496
Saved in:
3
Philanthropic campaigns and customer behavior : field experiments on an online taxi booking platform
Singh, Jasjit
;
Teng, Nina
;
Netessine, Serguei
-
2017
-
Revised version of 2016/25/STR/TOM
Persistent link: https://www.econbiz.de/10011702943
Saved in:
4
Philanthropic campaigns and customer behavior : field experiments on an online taxi booking platform
Singh, Jasjit
;
Teng, Nina
;
Netessine, Serguei
-
2017
-
Revised version of 2017/27/STR/TOM
Persistent link: https://www.econbiz.de/10011712208
Saved in:
5
Philanthropic campaigns and customer behavior : field experiments in an online taxi booking company
Singh, Jasjit
;
Teng, Nina
;
Netessine, Serguei
-
2016
-
Revised version of 2016/20/STR/TOM
Persistent link: https://www.econbiz.de/10011577806
Saved in:
6
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
7
Philanthropic campaigns and customer behavior : field experiments on an online taxi booking platform
Singh, Jasjit
;
Teng, Nina
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 913-932
Persistent link: https://www.econbiz.de/10012000779
Saved in:
8
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
9
Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing : a data analytics study
Akturk, M. Serkan
;
Ketzenberg, Michael
;
Heim, Gregory R.
- In:
Journal of operations management
61
(
2018
),
pp. 15-45
Persistent link: https://www.econbiz.de/10011932706
Saved in:
10
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
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