Online retail experience and customer satisfaction : the mediating role of last mile delivery
Year of publication: |
2019
|
---|---|
Authors: | Vakulenko, Yulia ; Shams, Poja ; Hellström, Daniel ; Hjort, Klas |
Published in: |
The international review of retail, distribution and consumer research. - London : Routledge, ISSN 1466-4402, ZDB-ID 1481049-9. - Vol. 29.2019, 3, p. 306-320
|
Subject: | Customer experience | e-commerce | online retail | last mile delivery | customer satisfaction | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing |
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