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subject:"Beziehungsmarketing"
~person:"Akturk, M. Serkan"
~person:"Hellström, Daniel"
~subject:"Consumer trust"
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Beziehungsmarketing
Consumer trust
Online retailing
8
Online-Handel
8
Consumer behaviour
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Konsumentenverhalten
7
E-commerce
6
Electronic Commerce
6
Relationship marketing
6
Einzelhandel
5
Retail trade
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Confidence
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Customer experience
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Distribution channel
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Last mile delivery
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Lieferkette
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Multichannel strategy
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Multikanalvertrieb
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Supply chain
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Vertrauen
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Vertriebsweg
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Channel integration
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Consumer returns
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Corporate reputation
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Customer analysis
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Customer journey
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Customer satisfaction
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Customer service
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Customer value
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Data protection
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Datenschutz
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Dienstleistung
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Firmenimage
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Geschlecht
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Innovation
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Akturk, M. Serkan
Hellström, Daniel
Hjort, Klas
5
Kumar, Vikas
5
Park, Jungkun
5
Weaven, Scott
5
Bang, Nguyen
4
Bruhn, Manfred
4
Camilleri, Mark Anthony
4
Carlson, Jamie
4
Chung, Namho
4
Gallino, Santiago
4
Gao, Fei
4
Karjaluoto, Heikki
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Moriuchi, Emi
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Netessine, Serguei
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Quach, Sara
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Singh, Jasjit
4
Teng, Nina
4
Thaichon, Park
4
Usman, Osly
4
Algesheimer, René
3
Anshu, Kumari
3
Barari, Mojtaba
3
Chen, Lin
3
Civelek, Mustafa Emre
3
Filieri, Raffaele
3
Frasquet Deltoro, Marta
3
Ganguli, Shirshendu
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Gaur, Loveleen
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Gopalakrishna B. V.
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Goutam, Doddahulugappa
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Grewal, Dhruv
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Gursimranjit Singh
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Haucap, Justus
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Heimeshoff, Ulrich
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Heinemann, Gerrit
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Hudetz, Kai
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Journal of business research : JBR
2
Journal of operations management
2
Journal of retailing and consumer services
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
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Estimating impacts of logistics processes on online customer ratings : consequences of providing technology-enabled order tracking data to customers
Akturk, M. Serkan
;
Mallipeddi, Rakesh R.
;
Jia, Xingzhi
- In:
Journal of operations management
68
(
2022
)
6/7
,
pp. 775-811
Persistent link: https://www.econbiz.de/10013466496
Saved in:
2
Exploring the competitive dimension of omnichannel retailing
Akturk, M. Serkan
;
Ketzenberg, Michael
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2732-2750
Persistent link: https://www.econbiz.de/10013368305
Saved in:
3
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
4
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
5
Online purchase return policy leniency and purchase decision : mediating role of consumer trust
Oghazi, Pejvak
;
Karlsson, Stefan
;
Hellström, Daniel
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 190-200
Persistent link: https://www.econbiz.de/10011808585
Saved in:
6
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
7
Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing : a data analytics study
Akturk, M. Serkan
;
Ketzenberg, Michael
;
Heim, Gregory R.
- In:
Journal of operations management
61
(
2018
),
pp. 15-45
Persistent link: https://www.econbiz.de/10011932706
Saved in:
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