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subject:"Beziehungsmarketing"
~person:"Anaza, Nwamaka A."
~person:"Bonn, Mark Andrew"
~person:"Disse, Isabel Kittyma"
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Beziehungsmarketing
Dienstleistungsberufe
4
Service workers
4
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3
Relationship marketing
3
Work behaviour
3
Customer service
2
Dienstleistungsqualität
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Gastronomie
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Consumer behaviour
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Anaza, Nwamaka A.
Bonn, Mark Andrew
Disse, Isabel Kittyma
Sahadev, Sunil
2
Artis, Andrew
1
Barnes, Donald C.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bell, Simon J.
1
Besucco, Nathalie
1
Bhatnagar, Kushagra
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1
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1
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1
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1
Cheng Wei Hin
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Cho, Meehee
1
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1
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1
Coelho, Filipe
1
Delcourt, Cécile
1
Du Tertre, Christian
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International journal of hospitality management
1
Journal of service management
1
The journal of services marketing
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ECONIS (ZBW)
3
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1
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
2
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
3
How organizational and employee-customer identification, and customer orientation affect job engagement
Anaza, Nwamaka A.
;
Rutherford, Brian A.
- In:
Journal of service management
23
(
2012
)
5
,
pp. 616-639
Persistent link: https://www.econbiz.de/10009666546
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