The effects of employee behavior in sustainable service organizations
Year of publication: |
2022
|
---|---|
Authors: | Disse, Isabel Kittyma ; Becker-Özcamlica, Hürrem |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 8, p. 1095-1105
|
Subject: | Customer trust | Employee behavior | Experimental design | Frontline service employees | Market orientation | Service encounter | SMO-aligned behavior | Sustainability | Trust | Value-based brand choice | Word-of-mouth | Vertrauen | Confidence | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungsberufe | Service workers | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Dienstleistungssektor | Service industry | Arbeitskräfte | Workforce |
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