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subject:"Beziehungsmarketing"
~person:"Singh, Shamsher"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
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Beziehungsmarketing
Customer satisfaction
Kundenzufriedenheit
Electronic Banking
3
Electronic banking
3
India
3
customer satisfaction
3
internet banking
3
Consumer behaviour
2
Indien
2
Internet
2
Konsumentenverhalten
2
customer attraction and retention
2
e-banking
2
online banking
2
service quality
2
Bank
1
CRM
1
Dienstleistungsqualität
1
Relationship marketing
1
Service quality
1
bank services
1
customer attraction
1
customer perceptions
1
customer relationship management
1
customer retention
1
customer's perception
1
electronic banking
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Singh, Shamsher
Bauer, Hans H.
6
George, Ajimon
6
Knittel, Christopher R.
6
Stango, Victor
6
Falk, Tomas
5
Keramati, Abbas
5
Ackerberg, Daniel A.
4
Brun, Isabelle
4
Gowrisankaran, Gautam
4
Hammerschmidt, Maik
4
Karjaluoto, Heikki
4
Kundu, Sukanya
4
Marimon, Frederic
4
Narteh, Bedman
4
Rajaobelina, Lova
4
Sharma, Geeta
4
Berraies, Sarra
3
Buhl, Hans Ulrich
3
Casadesús, Martí
3
Datta, Saroj Kumar
3
Durkin, Mark
3
Kumar, G. S. Gireesh
3
Kumbhar, Vijay M.
3
Liébana-Cabanillas, Francisco
3
Malviya, Surendra
3
Pahwa, Manvinder Singh
3
Petnji Yaya, Luc Honore
3
Rahi, Samar
3
Shaikh, Aijaz A.
3
Shankar, Amit
3
Yahia, Karim Ben
3
Adam Ridhuan Abdullah
2
Akbari, Peyman
2
Al-Hawari, Mohd Ahmad
2
Allada, Vijaya Kameswari
2
Arcand, Manon
2
Arora, Sangeeta
2
Azrol Ibrahim
2
Banerjee, Shubhomoy
2
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International journal of financial services management : IJFSM
2
International journal of electronic customer relationship management : IJECRM
1
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ECONIS (ZBW)
3
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Customer-perceived internet banking service quality : a study in national capital region of India
Singh, Shamsher
- In:
International journal of financial services management …
7
(
2014
)
2
,
pp. 113-138
Persistent link: https://www.econbiz.de/10010483837
Saved in:
2
Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
3
The impact of ATM services on customer satisfaction in Indian banks
Singh, Shamsher
- In:
International journal of financial services management …
5
(
2011
)
2
,
pp. 177-196
Persistent link: https://www.econbiz.de/10009317722
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