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subject:"Bundling strategy"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer service"
~subject:"Deutschland"
~subject:"Germany"
~subject:"Salespeople"
~subject:"Theory"
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Search: subject_exact:"Nachkaufmarketing"
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Bundling strategy
Customer service
Deutschland
Germany
Salespeople
Theory
Kundenservice
11
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
4
Führungsstil
4
Kundenzufriedenheit
4
Leadership style
4
Arbeitsverhalten
3
Beziehungsmarketing
3
Consumer behaviour
3
Hospitality
3
Konsumentenverhalten
3
Relationship marketing
3
Work behaviour
3
Airline
2
Beschwerdemanagement
2
Complaint management
2
Fluggesellschaft
2
Hospital
2
Hotel industry
2
Hotellerie
2
Krankenhaus
2
Leistungsmotivation
2
Taiwan
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Tourism industry
2
Tourismuswirtschaft
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Verkaufspersonal
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Work motivation
2
Affordance
1
Air passenger transport
1
Airport management
1
Australia
1
Australien
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Behinderte
1
China
1
Cognition
1
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1
Compensation
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11
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English
11
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Boukis, Achilleas
1
Byrd, Erick T.
1
Cai, Ruiying
1
Canziani, Bonnie
1
Chang, Hsin-Li
1
Chang, Yu-chun
1
Chen, Ching-fu
1
Chow, Cheris W. C.
1
Daunt, Kate L.
1
Dibb, Sally
1
Grün, Bettina
1
Holmes, Kirsten
1
Hsieh, Yu-Chin
1
Jayawardhena, Chanaka
1
Koritos, Christos
1
Lai, Jennifer Y. M.
1
Lin, Meizhen
1
Ling, Qian
1
Liu, Hongfei
1
Liu, Juan
1
Loi, Raymond
1
Lui, Tsz-Wai
1
Luu Trong Tuan
1
Papastathopoulos, Avraam
1
Piccoli, Gabriele
1
Ranaweera, Chatura
1
Smith, Karen A.
1
Sonmez, Sevil
1
Wu, Xiaoyi
1
Xu, Xing'an
1
Yang, Cheng-Hua
1
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Tourism management : research, policies, practice
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production economics
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
11
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1
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
2
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Saved in:
3
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
4
Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 132-144
Persistent link: https://www.econbiz.de/10011903424
Saved in:
5
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
Saved in:
6
Wine tourism : motivating visitors through core and supplementary services
Byrd, Erick T.
;
Canziani, Bonnie
;
Hsieh, Yu-Chin
; …
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 19-29
Persistent link: https://www.econbiz.de/10011417917
Saved in:
7
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
8
Motivation of travel agents' customer service behavior and organizational citizenship behavior : the role of leader-member exchange and internal marketing orientation
Chow, Cheris W. C.
;
Lai, Jennifer Y. M.
;
Loi, Raymond
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 362-369
Persistent link: https://www.econbiz.de/10010508380
Saved in:
9
Visitors centre staffing : involving volunteers
Smith, Karen A.
;
Holmes, Kirsten
- In:
Tourism management : research, policies, practice
33
(
2012
)
3
,
pp. 562-568
Persistent link: https://www.econbiz.de/10009488096
Saved in:
10
Meeting the needs of disabled air passengers : factors that facilitate help from airlines and airports
Chang, Yu-chun
;
Chen, Ching-fu
- In:
Tourism management : research, policies, practice
33
(
2012
)
3
,
pp. 529-536
Persistent link: https://www.econbiz.de/10009488115
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