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subject:"Confidence"
~person:"Rajaobelina, Lova"
~subject:"Lieferantenmanagement"
~subject:"e-service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Confidence
Lieferantenmanagement
e-service quality
E-commerce
4
Electronic Commerce
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
Customer satisfaction
2
Electronic Banking
2
Electronic banking
2
Kundenzufriedenheit
2
Supplier relationship management
2
relationship marketing
2
Bank
1
Banking services
1
Consumer behaviour
1
E-banking
1
Emotion
1
Emotions
1
Financial services
1
Finanzdienstleistung
1
Internet
1
Konsumentenverhalten
1
Live chat services
1
Live support system, real-time communication
1
Measurement
1
Measurement scale
1
Messung
1
Online relationship quality
1
Vertrauen
1
Viral marketing
1
Virales Marketing
1
Word of mouth
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e-services
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financial services industry
1
installed trust
1
integrative model
1
online banking
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Aufsatz in Zeitschrift
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Rajaobelina, Lova
Teubner, Timm
5
Hwang, Yujong
4
Kumar, Alok
4
Mou, Jian
4
Osmonbekov, Talai
4
Rai, Arun
4
Shaw, Michael J.
4
Swani, Kunal
4
Wang, Shan
4
Wang, Yuyan
4
Abu-Shanab, Emad Ahmed
3
Aggarwal, Rohit
3
Brengman, Malaika
3
Brun, Isabelle
3
Bui Thanh Khoa
3
Chatterjee, Sheshadri
3
Cheng, Xusen
3
Corsaro, Daniela
3
Dash, Satyabhusan
3
Etzioni, Amitai
3
Gupta, Alok
3
Gupta, Manish
3
Hawkins, Timothy G.
3
Hawlitschek, Florian
3
Huang, George Q.
3
Karimov, Farhod P.
3
Kim, Dan J.
3
Kooli, Kaouther
3
Kowalkowski, Christian
3
Krol, Bianca
3
Lefebvre, Elisabeth
3
Li, Guo
3
Li, Xiaoling
3
Lobel Trong Thuy Tran
3
Midha, Vishal
3
Moriuchi, Emi
3
Pratap, Saurabh
3
Ricard, Line
3
Roth, Aleda V.
3
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Journal of financial services marketing
1
Journal of financial services marketing : JFSM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
4
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Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
2
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
3
Online relationship quality : scale development and initial testing
Brun, Isabelle
;
Rajaobelina, Lova
;
Line, Ricard
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
Saved in:
4
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
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