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subject:"Consumer behaviour"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Miao, Li"
~subject:"Service quality"
~subject:"Social web"
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Consumer behaviour
Service quality
Social web
Konsumentenverhalten
11
Dienstleistungsqualität
5
Customer service
4
Kundenservice
4
Beschwerdemanagement
3
Complaint management
3
Customer satisfaction
3
Gastgewerbe
3
Hospitality industry
3
Kundenzufriedenheit
3
USA
3
United States
3
Emotion
2
Hospital
2
Hotel industry
2
Hotellerie
2
Krankenhaus
2
Personalisierung
2
Personalization
2
Social behaviour
2
Soziales Verhalten
2
Airbnb
1
Analysis of variance
1
Attribution of responsibility
1
Bewertung
1
Beziehungsmarketing
1
Business model
1
COVID-19
1
Communication
1
Communication accommodation
1
Complaints
1
Confidence
1
Consumer confidence
1
Consumption value
1
Coronavirus
1
Cross-cultural management
1
Cross-cultural relations
1
Customer engagement
1
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4
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Article
11
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Article in journal
11
Aufsatz in Zeitschrift
11
Language
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English
11
Author
All
Miao, Li
Han, Heesup
41
Jang, Soocheong
31
Mattila, Anna S.
30
Line, Nathaniel D.
16
Wu, Luorong
14
Zhang, Lu
14
Hanks, Lydia
13
Hyun, Sunghyup Sean
11
Jeong, EunHa
11
Kim, Woo Gon
11
Lu, Lu
11
Wei, Wei
11
Gursoy, Dogan
10
Guéguen, Nicolas
9
Jacob, Céline
9
Law, Chun Hung Roberts
9
Liu, Qing
9
Cho, Meehee
8
Chua, Bee-Lia
8
Heo, Cindy Yoonjoung
8
Kang, Juhee
8
Kim, DongHee
8
Kim, Jong-Hyeong
8
Kim, Seongseop
8
Lee, Seoki
8
Qu, Hailin
8
Seo, Soobin
8
Tanford, Sarah
8
Tang, Liang
8
Wang, Yao-Chin
8
Bilgihan, Anil
7
DiPietro, Robin B.
7
Fan, Alei
7
Lee, Seonjeong
7
Prayag, Girish
7
Rahman, Imran
7
So, Kevin Kam Fung
7
Song, Hanqun
7
Wong, IpKin Anthony
7
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Published in...
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International journal of hospitality management
Journal of hospitality marketing & management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
International journal of contemporary hospitality management
2
Journal of revenue and pricing management
2
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
11
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1
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
2
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
3
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
4
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
5
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
6
The hedonic value of hospitality consumption : evidence from spring break experiences
Miao, Li
;
Lehto, Xinran Y.
;
Wei, Wei
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 99-121
Persistent link: https://www.econbiz.de/10010358257
Saved in:
7
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
8
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
9
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
10
Consumers’ responses to ambivalent online hotel reviews : the role of perceived source credibility and pre-decisional disposition
Xie, Hui
;
Miao, Li
;
Kuo, Pei-jou
;
Lee, Bo-youn
- In:
International journal of hospitality management
30
(
2011
)
1
,
pp. 178-183
Persistent link: https://www.econbiz.de/10008821958
Saved in:
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