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subject:"Consumer behaviour"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Han, Heesup"
~person:"Mattila, Anna S."
~subject:"Hotellerie"
~subject:"Social web"
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Search: subject_exact:"Consumer Behaviour"
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Consumer behaviour
Hotellerie
Social web
Konsumentenverhalten
12
Beziehungsmarketing
5
Customer satisfaction
5
Hotel industry
5
Kundenzufriedenheit
5
Relationship marketing
5
Dienstleistungsqualität
4
Emotion
4
Service quality
4
Beschwerdemanagement
3
Complaint management
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Advertising
2
Advertising effects
2
Gastronomie
2
Restaurant industry
2
Selbstbedienung
2
Self-service
2
Werbewirkung
2
Werbung
2
corporate social responsibility
2
emotions
2
Altruism
1
Altruismus
1
Brand image
1
Brand management
1
Cause-Related Marketing
1
Cause-related marketing
1
Chain steakhouse image
1
Confidence
1
Conservation management
1
Customer complaint
1
Eco-friendly hotels
1
Energieeinsparung
1
Energy conservation
1
Environmental management
1
Experiment
1
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Online availability
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Undetermined
9
Free
1
Type of publication
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Article
12
Type of publication (narrower categories)
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Article in journal
12
Aufsatz in Zeitschrift
12
Language
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English
12
Author
All
Han, Heesup
Mattila, Anna S.
Ramkissoon, Haywantee
6
Prayag, Girish
5
Baloglu, Seyhmus
4
Cobanoglu, Cihan
4
Lee, Seonjeong
4
Lim, Weng Marc
4
Line, Nathaniel D.
4
Mavondo, Felix
4
Tanford, Sarah
4
Assaker, Guy
3
Dewnarain, Senika
3
Ekinci, Yuksel
3
Gursoy, Dogan
3
Hanks, Lydia
3
Jin, Naehyun Paul
3
Lehto, Xinran Y.
3
Liu, Chih-Hsing
3
Miao, Li
3
Nunkoo, Robin
3
Raab, Carola
3
Tang, Liang
3
Zhang, Lu
3
Akhtar, Nadeem
2
Ali, Faizan
2
Amin, Muslim
2
Bai, Billy
2
Behnke, Carl
2
Beldona, Srikanth
2
Chen, Chih-chien
2
Chen, Hsiangting Shatina
2
DiPietro, Robin B.
2
Erdem, Mehmet
2
Fan, Alei
2
Goh, Ben
2
Guéguen, Nicolas
2
Horng, Jeou-Shyan
2
Hsu, Hsuan
2
Hung, Kam
2
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Published in...
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Journal of hospitality marketing & management
International journal of hospitality management
59
Journal of travel and tourism marketing
35
International journal of contemporary hospitality management
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Journal of business research : JBR
8
The journal of services marketing
7
Tourism management : research, policies, practice
7
Cornell hospitality quarterly : CQ
5
Journal of retailing and consumer services
5
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of vacation marketing
3
Tourism and hospitality research : the surrey quarterly review
3
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Services marketing quarterly
2
Tourism management perspectives : TMP
2
European business review
1
European journal of marketing
1
International journal of physical distribution and logistics management
1
International journal of revenue management : IJRM
1
Journal of Contemporary Issues in Business and Government
1
Journal of air transport management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
The service industries journal
1
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ECONIS (ZBW)
12
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12
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date (oldest first)
1
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
2
From screen to service : how corporate social responsibility messages on social media shape hotel consumer advocacy
Ahmad, Naveed
;
Ahmad, Aqeel
;
Lewandowska, Anna
;
Han, Heesup
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 384-413
Persistent link: https://www.econbiz.de/10014511811
Saved in:
3
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
4
Effects of nature-based solutions (NBS) on eco-friendly hotel guests' mental health perceptions, satisfaction, switching barriers, and revisit intentions
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 592-611
Persistent link: https://www.econbiz.de/10012256154
Saved in:
5
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
6
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
7
Impact of functional/cognitive and emotional advertisements on image and repurchase intention
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Lee, …
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 446-471
Persistent link: https://www.econbiz.de/10012176671
Saved in:
8
Impact of hotels' sustainability practices on guest attitudinal loyalty : application of loyalty chain stages theory
Han, Heesup
;
Yu, Jongsik
;
Lee, Jin-soo
;
Kim, Wansoo
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 905-925
Persistent link: https://www.econbiz.de/10012176742
Saved in:
9
The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia
;
Line, Nathaniel D.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
Saved in:
10
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
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